Information Assistant

2 weeks ago


Dundas, Canada Toronto District School Board Full time

No.: CUPE C-23-0260UFTE

POSTED: November 1, 2023
DEADLINE: 4:30 p.m. November 9, 2023

**Information Assistant**
1 - Acting Position

**Business Development & Community Services**
**CUPE Local 4400 Funded Unit C - Grade F (12 Month)**

**$24.13 - $28.31 per hour
**(It is anticipated that this acting assignment will end on March 31, 2024)
**The Toronto District School Board adheres to equitable hiring, employment and promotion practices.**
- Reporting to the supervisor of the project, the Information Assistant is responsible for providing _
- support to clients visiting the Employment Services Centre, which is open to the public in accordance _
- with the contractual agreement between the funding agency, and Community Services.**Summary of Duties**:
Greet clients in a helpful, friendly manner;
Answer questions and concerns in a courteous manner;
Assist clients to determine needs in tactful, discreet and professional manner;
Assign clients to a computer and monitor their progress;
Provide assistance to clients in all of the services in accordance with the Centre’s service standards;
Ensure clients receive personal support/assistance if requested;
Conduct tours of the Centre as required for special guests;
Demonstrate internet job search and Winway, or other automated job search supports;
Assist clients to use the equipment in the Centre, specifically computers, photocopiers, audio-visual

aids;
Refer clients to appropriate off-site services and community agencies;
Support and encourage clients in the development of resumes or other job search tools;***
Assist clients with labour market research, selecting or directing clients to appropriate research

material;
Maintain client confidentiality;
Orient new clients to the services and equipment available in the Centre individually or in a group;
Maintain visitor/client log;
Maintain information binders and/or electronic directories for labour market information;
Maintain security of resource materials;
Ensure internet address files are updated on a regular basis;
Source out and monitor job postings on the internet and job banks;
Update internet address files etc.;
Maintain library, print resources, supplies, etc.;
Validate information received from external sources;
Develop external contacts that may be appropriate to assist clients;
Prepare marketing tools as directed;
Produce, prepare and circulate information as directed by management or funder on behalf of

program;
Monitor equipment for appropriate use;
Provide technical support/troubleshooting on equipment at client’s request;
Report any problems with equipment to Supervisor or Technical Support person;
Liaise with Technical Support person to ensure equipment problems are alleviated; and

Other related duties as assigned.

**Qualifications**:
Secondary school diploma including computer courses with six months related experience or an

equivalent combination of education and experience;

Good organizational skills and ability to prioritize workload;
Strong interpersonal and problem solving skills; and***
Ability to communicate effectively with a customer service focus.

**Special Requirements**:
Ability to stand for extended periods of time

**Location**:1225 Dundas Street East

**Shift**:Day/Evening; Monday to Friday

**Hours**:17.5 to 35 Hours per week - 7 hours per day between 8:00 a.m. and 8:00 p.m.
to meet contractual obligation.

**Work Year**:12 months

cancellation by funder with two weeks’ notice. Program presently has funding to March 31, 2024 with
the possibility of an extension.

**Paid Holiday & Vacation**: Employee entitlement is in accordance with the provisions for Externally
Funded Programs as outlined in the _CUPE 4400 C Collective Agreement_ (Article T and Article U)

**Please note**:
Applications **must **be submitted:
Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

**_We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged _


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