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Jr. IT Help Desk
3 weeks ago
We are seeking a Jr. Help Desk Admin **(ON-SITE) **to join our team The Help Desk will coordinate and solve tickets generated by internal end users. Attention to detail is a must Working within customer centric mindset will be key in this role. This is an entry-level role that will require the basic knowledge and understanding of widely used hardware and software in today's workplace.
**Responsibilities**:
Manage incidents and utilize a helpdesk ticketing system for managing records issues received from internal users.
- Troubleshoot end-user issues occurring including computer, phone, and mobile phone issues.
- Install, modify, and repair computer hardware and software including peripherals.
- Provide reporting to the Network Administrator on LAN/WAN issues.
- Diagnose, recommend, and execute hardware repairs as directed.
- Other duties delegated by management.
**Skills & Qualifications**:
- Excellent verbal and written communication skills
- Knowledge of MS Office, Windows, iPhone and Android devices
- Understanding basic functions of Windows Servers (2012 and later versions) including remote desktop.
- Strong customer service skills
- Ability to use support tools to assist remote users.
- Passion for troubleshooting and problem-solving
- Post Secondary in related IT fields is an asset
**About Garaventa Lift**:
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