Service Coordinator

5 months ago

North York, Canada Lumacare Full time

Client & Family
- Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.

The Service Coordinator will provide direct support to clients. They will perform administrative tasks related to the operation of programs and will assist/liaison with staff for the implementation and maintenance of all services.

**ACCOUNTABILITIES**

**Client and Family Centric Care Delivery**
- Plans, organizes, and schedules the service delivery for clients including such services as homemaking, personal care, medication assistance, grocery shopping, transportation, and security checks.
- Completes client intake for the In-home Support department, receives referrals through HPG as needed including pre-screener assessments.
- Establishes a working rapport with clients that supports their dignity, self-direction and that facilitates their activities of daily living (ADLs) and medical needs.
- Supports clients with medication reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.
- Complete Security checks and procedures related to safety.

**Planning and Organizing**
- Schedules staff to accommodate new client referrals or to change from existing schedules, and to back-fill staff absences.
- Reconcile and complete payroll information for PSWs.
- Inputs and maintains case notes and regularly reviews clients’ Care Plans, complete documentation.
- Inputs client information and service data into client data base (CIMS software), hard copy files and keeps additional manual records as required.
- Creates, maintains, and updates client files.

**Customer Services**
- Refers clients, caregivers, and professionals to appropriate program & services at Lumacare and/or other community resources as required.
- Manage inquiries by providing information to callers and direct phone calls when necessary.
- Support department coverage including Home at last, Meals on Wheels, and Reception, as needed.
- Fulfills on-call duties as required.

**ROLE REQUIREMENTS**
- Social Service Worker diploma or a diploma related to healthcare or support services is required.
- Experience in staff scheduling and in payroll required.
- Experience working with vulnerable older persons and older adults with mental health issues, addictions, and other special needs.
- Knowledge of the Personal Health Information Protection Act, Accessibility for Ontarians with Disabilities Act, Home Care and Community Services Act and other relevant legislations of Ontario.
- Ability to intervene and manage crisis situations.
- Knowledge of the Inter-RAI CHA assessment tool and of CIMS/HGP is an asset.
- Strong organizational and time management skills.
- Basic knowledge of medications and health and wellness in general.
- Excellent verbal and written skills in English language; proficiency in other languages such as Italian and Spanish an asset.
- Valid Ontario Driver’s License and access to a vehicle.
- Immunization for tuberculosis, chickenpox, mumps, and hepatitis B.
- Current First Aid & CPR Certification.
- Current Vulnerable Sector Police check required completed within last 12 months is required.
- This position requires you to be fully vaccinated against COVID-19 and you must provide Lumacare with proof of vaccination prior to employment.

**Job Types**: Full-time, Permanent

Pay: $38,000.00 per year

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 1 year (preferred)
- working with older adults: 1 year (preferred)
- staff scheduling and payroll: 1 year (preferred)

Work Location: In person

  • Dispatcher & Coordinator

    5 months ago

    North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...

  • Dispatcher & Coordinator

    5 months ago

    North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...

  • Dispatcher & Coordinator

    5 months ago

    North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...

  • Service Coordinator

    6 months ago

    North York, Canada VINYL WINDOW DESIGNS LTD. Full time

    **Vinyl Window Designs** With over 30 years in business, The Vinyl Window Designs group of companies has become one of the foremost Window companies in the Greater Toronto Region. The group manufacturers and supplies Aluminum and Vinyl windows to both the construction industry and to the residential renovation market. **(Service Coordinator)** **Reasons...

  • Service Coordinator

    5 months ago

    North York, Canada Simply Smart Home Full time

    **Service Coordination Specialist** Role Overview: As the **Service Coordination Specialist,** you are integral to the heart of our operations. Your primary role involves masterfully coordinating installations and service calls, ensuring seamless and efficient operation. You will be responsible for maintaining effective communication, paying meticulous...

  • Coordinator Multi Unit Sales

    2 hours ago

    North York, Canada Gordon Food Service Full time

    United Trimen Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: - Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what...

  • Service Coordinator

    2 months ago

    North York, Canada MOORE EQUIPMENT LTD Full time

    COORDINATE WITH CUSTOMER FOR SERVICE CALLS INCLUDING JOB SITE AND IN-STORE REPAIR. CONTACT CUSTOMER AND REVIEW ESTIMATE AND ALL DOCUMENTS RELATED TO SERVICE/REPAIR. COORDINATE WITH MAJOR MANUFACTURERS AND VENDORS ABOUT PURCHASING AND ORGANIZING PARTS FOR SERVICES. COORDINATE WITH WARRANTY ADMINISTRATOR FOR SERVICE/REPAIR THAT REQUIRES WARRANTY...

  • Service Coordinator

    5 months ago

    North York, Canada MOORE EQUIPMENT LTD Full time

    COORDINATE WITH CUSTOMER FOR SERVICE CALLS INCLUDING JOB SITE AND IN-STORE REPAIR. CONTACT CUSTOMER AND REVIEW ESTIMATE AND ALL DOCUMENTS RELATED TO SERVICE/REPAIR. COORDINATE WITH MAJOR MANUFACTURERS AND VENDORS ABOUT PURCHASING AND ORGANIZING PARTS FOR SERVICES. COORDINATE WITH WARRANTY ADMINISTRATOR FOR SERVICE/REPAIR THAT REQUIRES WARRANTY...

  • Office Coordinator

    1 month ago

    North York, Canada BOLA HEALTHCARE SERVICE INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Private sector **Tasks**: - Establish work priorities and ensure procedures are followed and deadlines are met - Assemble data and prepare periodic and special reports, manuals and correspondence - Perform data entry - Oversee and...

  • Service Coordinator

    5 months ago

    North York, Canada Polaron Solartech Corp. Full time

    As a Senior Service Coordinator, you'll play a crucial role in managing inter-company service teams and contractor teams, ensuring seamless communication and execution of service requirements. Your responsibilities will include overseeing service inquiries, coordinating solutions to common problems, managing service-related communications, and collaborating...

  • Student Services Coordinator

    5 months ago

    North York, Canada CDI College Full time

    We are happy to say that we are looking for an experienced **Student Service Coordinator to join our team at CDI College - North York, ON** **Reporting to**:Manager, Online Education and Algonquin Partnership **Hours**: 40 hours a week between 10am to 6pm or 11am to 7pm **Software Knowledge**: Microsoft Suite **Address**:4950 Yonge St #33, North York, ON...

  • Student Services Coordinator

    6 months ago

    North York, Canada CDI College Full time

    We are happy to say that we are looking for an experienced **Student Service Coordinator to join our team at CDI College - North York, ON** **Position**: Student Service Coordinator **Job Status**: Full-time, Onsite **Location**:4950 Yonge St #33, North York, ON M2N 6K1 **Expected start date**: Beginning of December **Reporting to**:Manager, Online...

  • Student Services Coordinator

    5 months ago

    North York, Canada CDI College Full time

    We are happy to say that we are looking for an experienced **Student Services Coordinator **to join our team at CDI College in North York, ON. **Position**: Student Services Coordinator **Job Status**: Ongoing Full-time, Onsite **Location**: 4950 Yonge St #33, North York, ON M2N 6K1 **Reports to**: Campus Director **Start Date**:As soon as...

  • Customer Service Coordinator

    5 months ago

    North York, Canada Advance Marble & Granite Ltd Full time

    **Job Title - Customer Service Coordinator** **Reports to Customer Service Manager** Do you feel excited to be a part of a company that has the same values for employees and customers? Yes, you heard that right! At AMG, we strive to provide the best employee experience. AMG is one of the leading companies in the marble and granite industry with a...

  • Service Coordinator/dispatcher

    6 months ago

    North York, Canada Genrep Full time

    **ROLE DESCIPTION**: GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians are thoroughly trained on...

  • Career Services Coordinator

    6 months ago

    North York, Canada CDI College Full time

    **Career Services Coordinator** **to join our team at Algonquin at CDI College - North York, Ontario. **Reporting to**:Director, Partnership and Operations **Hours**:40 hours a week between 8:30 am to 5:00 pm or 10:00am to 6:30pm EST **Software Knowledge**:Microsoft Office Suite **Address**:4950 Yonge St #33, North York, ON M2N 6K1 **Pay: $**45,000 - $48,000...

  • Career Services Coordinator

    2 months ago

    North York, Canada CDI College Full time

    We are happy to say that we are looking for an experienced** **Career Services Coordinator** **to join our team at **Algonquin College at **CDI College** - North York, Ontario. **Reporting to**:Director, Partnerships and Operations **Hours**:40 hours a week between 9:30 am to 6 pm EST **Software Knowledge**:Microsoft Suite **Address**:4950 Yonge St #33,...

  • Warranty Service Coordinator

    6 months ago

    North York, Canada Menkes Developments Ltd. Full time

    **ABOUT THE JOB**: The primary purpose of the role is to act as a key contact point between the Company and the homeowners during the Pre-Delivery Inspection period and to ensure that customer care standards are met and exceeded proactively, during the warranty period. **Warranty Service Coordinator - Ref #3087** **RESPONSIBILITIES**: Key responsibilities...

  • Customer Service Coordinator

    6 months ago

    North York, Canada Advance Marble & Granite Ltd Full time

    Advance Marble & Granite is looking for a Customer Service Coordinator to join our dynamic team in GTA. We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG’s clients while striving to achieve business targets through excellent communication. **Our Core Values** - Delivering BEST Through...

  • Customer Service Coordinator

    5 days ago

    North York, Canada Advance Marble & Granite Ltd Full time

    Advance Marble & Granite is looking for a Customer Service Coordinator to join our dynamic team in GTA. We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG’s clients while striving to achieve business targets through excellent communication. **Our Core Values** - Delivering BEST Through...