Supervisor, Service Coordination

1 week ago

North York, Canada Bellwoods Centres for Community Living Full time

**Job Title**:Supervisor, Service Coordination

**Status**:Full Time, Permanent

**Union**: Not Applicable

**Location**:3 Concorde Gate, with expectation to be present across the sites each week

**Schedule**: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

**Department**:Service Excellence & Innovation

**Supervisor**: Vice President, Service Excellence & Innovation

**Primary Responsibilities**:

- Provide daily supervision, guidance, and direction to Service Coordinators and After-Hours Coordinators
- Appropriately deal with escalated scheduling issues
- Provide coverage for the Supervisors, Support Services vacancies.
- Coordinates with Supervisors, Support Services when a new or returning staff is ready and available to be scheduled
- Develop, review and update schedules based on service agreements to provide efficient service delivery
- Monitor effectiveness of the staff schedule for support services
- Ensure support services are provided to clients according to the contract with each client
- Responds to issues daily to problem solve as it relates to staff and client schedules
- Quarterly review of all Master Schedules, in collaboration with the Supervisor, to identify potential gaps as it relates to staffing or client needs
- Provides technical and administrative instruction to direct reports on scheduling software (Alayacare)
- Ensure that data in Alayacare is up to date and accurate
- Accountable for updating the Alayacare training material and After-Hours Manual
- Preparation of reports, committee participation and data collection as required by Vice President, Service Excellence & Innovation
- Advises Human Resources of existing and anticipated staffing requirements
- Approves Purchase of Service agency billing

**Requirements**:

- Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation. Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
- Legally entitled to work in Canada.
- Post-Secondary degree/diploma in a social sciences or related field.
- Three (3) years of experience responding to diverse client services and/or relations challenges in a supervisor role.
- Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
- Demonstrated supervisory and management skills, preferably in a related unionized, attendant service delivery work environment supporting the activities of daily living for adults with disabilities;
- Previous scheduling experience of PSW staff within a related community support service environment
- Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public
- Excellent organizational skills and attention to detail as well as the ability to take initiative
- Ability to work independently as well as within a multidisciplinary team, problem solve, set priorities in a fast-paced work environment;
- Knowledge and understanding of related legislation including the Occupational Health & Safety Act, Regulated Health Professions Act and activities of daily living provisions;
- Able to communicate effectively in English - both orally and in writing
- Able to meet the physical demands of the primary functions of the position
- Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

**Job Types**: Full-time, Permanent

Pay: $67,171.00-$80,206.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- North York, ON M3C 3N7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have experience using the Alaya Care software?

**Education**:

- Secondary School (preferred)

**Experience**:

- Client Services/Supervisor: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

  • Food Service Supervisor

    6 months ago

    North York, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Continuous Improvement Supervisor

    2 weeks ago

    North York, Canada Crown Food Service Equipment Full time

    **Responsibilities Include**: Company Description The Middleby Corporation is a global leader in commercial and residential kitchen equipment, as well as industrial food processing and bakery systems. With manufacturing facilities and sales offices worldwide, Middleby delivers solutions and innovations to customers globally. The company offers a wide range...

  • Customer Service Coordinator

    6 months ago

    North York, Canada Advance Marble & Granite Ltd Full time

    Advance Marble & Granite is looking for a Customer Service Coordinator to join our dynamic team in GTA. We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG’s clients while striving to achieve business targets through excellent communication. **Our Core Values** - Delivering BEST Through...

  • Customer Service Coordinator

    3 weeks ago

    North York, Canada Advance Marble & Granite Ltd Full time

    Advance Marble & Granite is looking for a Customer Service Coordinator to join our dynamic team in GTA. We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG’s clients while striving to achieve business targets through excellent communication. **Our Core Values** - Delivering BEST Through...

  • Customer Service Coordinator

    6 months ago

    North York, Canada Advance Marble & Granite Ltd Full time

    Advance Marble & Granite is looking for a Customer Service Coordinator to join our dynamic team in GTA. We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG’s clients while striving to achieve business targets through excellent communication. **Our Core Values** - Delivering BEST Through...

  • Customer Service Coordinator

    5 months ago

    North York, Canada Advance Marble & Granite Ltd Full time

    **Job Title - Customer Service Coordinator** **Reports to Customer Service Manager** Do you feel excited to be a part of a company that has the same values for employees and customers? Yes, you heard that right! At AMG, we strive to provide the best employee experience. AMG is one of the leading companies in the marble and granite industry with a...

  • Dispatcher & Coordinator

    5 months ago

    North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...

  • Dispatcher & Coordinator

    6 months ago

    North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...

  • Dispatcher & Coordinator

    6 months ago

    North York, Canada Allfix Service Group Ltd Full time

    Are you friendly, outgoing, and good at talking with people? Are you a great communicator and coordinator who has great planning skills? Are you passionate about rearranging and reorganizing things to get the most efficient results, and take pride in working smart? Are you computer and telephone savvy? As a valued employee, you would be the brains behind...

  • Intervenor Services Training Coordinator

    3 months ago

    North York, Canada Canadian Helen Keller Centre Full time

    **Position Summary** Reporting to the Intervenor Services Manager, the Intervenor Services Training Coordinator supports the planning, execution, and monitoring of ongoing intervenor training related to both behavioural and technical competencies. **Position Responsibilities** **Intervenor Training**: - Assists in the development of intervenor related...

  • Service Coordinator

    6 months ago

    North York, Canada VINYL WINDOW DESIGNS LTD. Full time

    **Vinyl Window Designs** With over 30 years in business, The Vinyl Window Designs group of companies has become one of the foremost Window companies in the Greater Toronto Region. The group manufacturers and supplies Aluminum and Vinyl windows to both the construction industry and to the residential renovation market. **(Service Coordinator)** **Reasons...

  • Service Coordinator

    6 months ago

    North York, Canada Simply Smart Home Full time

    **Service Coordination Specialist** Role Overview: As the **Service Coordination Specialist,** you are integral to the heart of our operations. Your primary role involves masterfully coordinating installations and service calls, ensuring seamless and efficient operation. You will be responsible for maintaining effective communication, paying meticulous...

  • Site Supervisor

    6 months ago

    North York, Canada TGA Group Full time

    **TGA GROUP** is a family-owned and operated, one source provider of development, construction services, leasing and property management services throughout our portfolio of customers and properties. Our integrity, combined with diligence, passion and strong leadership allow us to create long term value down to the last detail. We strive to create spaces...

  • Coordinator Multi Unit Sales

    2 weeks ago

    North York, Canada Gordon Food Service Full time

    United Trimen Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: - Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what...

  • Scheduling Coordinator

    6 months ago

    North York, Canada Classic Fire + Life Safety Inc. Full time

    **Company Description** Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate...

  • Service Coordinator

    3 months ago

    North York, Canada MOORE EQUIPMENT LTD Full time

    COORDINATE WITH CUSTOMER FOR SERVICE CALLS INCLUDING JOB SITE AND IN-STORE REPAIR. CONTACT CUSTOMER AND REVIEW ESTIMATE AND ALL DOCUMENTS RELATED TO SERVICE/REPAIR. COORDINATE WITH MAJOR MANUFACTURERS AND VENDORS ABOUT PURCHASING AND ORGANIZING PARTS FOR SERVICES. COORDINATE WITH WARRANTY ADMINISTRATOR FOR SERVICE/REPAIR THAT REQUIRES WARRANTY...

  • Service Coordinator

    6 months ago

    North York, Canada MOORE EQUIPMENT LTD Full time

    COORDINATE WITH CUSTOMER FOR SERVICE CALLS INCLUDING JOB SITE AND IN-STORE REPAIR. CONTACT CUSTOMER AND REVIEW ESTIMATE AND ALL DOCUMENTS RELATED TO SERVICE/REPAIR. COORDINATE WITH MAJOR MANUFACTURERS AND VENDORS ABOUT PURCHASING AND ORGANIZING PARTS FOR SERVICES. COORDINATE WITH WARRANTY ADMINISTRATOR FOR SERVICE/REPAIR THAT REQUIRES WARRANTY...

  • Construction Supervisor

    3 months ago

    North York, Canada TGA Group Full time

    **TGA GROUP** is a family-owned and operated, one source provider of development, construction services, leasing and property management services throughout our portfolio of customers and properties. Our integrity, combined with diligence, passion and strong leadership allow us to create long term value down to the last detail. We strive to create spaces...

  • Office Coordinator

    2 months ago

    North York, Canada BOLA HEALTHCARE SERVICE INC. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Private sector **Tasks**: - Establish work priorities and ensure procedures are followed and deadlines are met - Assemble data and prepare periodic and special reports, manuals and correspondence - Perform data entry - Oversee and...

  • Site Supervisor

    4 months ago

    North York, Canada Five Star Contracting Full time

    **Job description** We are seeking a Site Supervisor to join our team. The process includes acquiring resources and coordinating effort between team members and third parties so that projects can be delivered in accordance with the plan. In this position, you will oversee apartment suite turnovers and repair work in a portfolio of properties across...