Quality Information Officer

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: Quality Information Officer
**Position Type**: Non-Bargaining Unit, Full-Time, Permanent
**Number of Positions**: 1
**Salary Range**:$77,259 - $89,563.50
**Vacation**:4 weeks** **to start

**Benefits**:Group benefits with Life Insurance, AD&D, Extended Health and Dental

Care with premiums 100% paid by the employer, LTD with premiums
100% paid by employees; paid sick leave and float day

**RRSP**:RRSP with 6.5% employer contribution and 4% employee contribution
after successful completion of probation

**Hours**: 37.5 hours per week with evenings and weekends as required
**Supervisor**: Vice President, Programs & Services (will report to Director, 24 Hours

Services in the interim while the VP role is being filled)
**Posting Date**: March 1, 2024
**Application Deadline**:March 22, 2024, by 12:00 pm**
**Location**: 36 Lombard St and multiple locations in Toronto

**Why Fred Victor?**:
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need
in Toronto. Our mission is to improve the health, income and housing stability of people
experiencing poverty and homelessness. We are** **committed to ending chronic homelessness. This is
an ambitious and bold goal, but we believe, achievable.

**Does this sound like work you want to be a part of?**
We offer a supportive and collaborative environment, an opportunity to join a diverse team of
caring professionals and a chance to make a difference. With over 60 programs and services and
more than 21 sites, there are lots of opportunities to grow your career with us. Many members of
the management team started in relief and front-line roles.

**What You Will Do**:
Fred Victor is seeking a Quality Information Officer (QIO) to join our Programs & Services department
and be part of the Vice President, Programs & Services Office (VPPS Office) starting in the Spring of
2024.

Reporting to the Vice President, Programs and Services, the QIO supports the department in data
gathering and analysis related to effectiveness and impact of Fred Victor’s Programs & Services. Using
best practices in data governance and quality improvement methodology, the individual will provide
support for quality and strategic initiatives led by the Vice President, Programs and Services. The ideal
communicator, and efficiently act on priorities containing sensitive information, with impeccable
attention to detail in achieving timely results.

Understanding the importance of continuous quality improvement and engagement efforts in achieving
excellence across the Programs & Services department, the QIO will work collaboratively with other
members of the Programs & Services department to support quality assessment initiatives with health

equity considerations. They will also analyze qualitative and quantitative data, complete reports and
present findings and have demonstrated proficiency with the Microsoft Office Suite (particularly Excel
assessment tools and creative presentation software.

The QIO will operate with integrity and facilitate an accessible, anti-oppressive, professional disposition
in internal and external interactions, representing the work of the department.

**What You Bring to the Team**:
Knowledge***
- Relevant degree with specialization in Quality Assurance, Information Management or a related

discipline or the equivalent combination of education and experience in quality assurance,
statistical analysis or database management.
- Demonstrated education or certification in quality improvement.
- More than 3 years of progressive work experience in a fast-paced, professional environment
- designing and delivering on quality initiatives.- Experience working within a social service, community health care or non-profit organization is
- an asset.- Considerable knowledge and experience in the following data areas: analysis, collection,
- documentation, governance, identification, testing.- Lean, Six Sigma, and/or Project Management certifications are considered preferred assets.
- Experience and Skills- Ability to research, access, assess, and summarize quantitative and qualitative data.
- Experience with database and client record system development and maintenance.
- Experience with data visualization and data-related presentations to diverse audiences.
- Advanced knowledge in developing and working with databases and generating reports.
- Experience with quality assurance testing.
- Excellent organizational skills, including the ability to take initiative to find solutions.
- High attention to detail.
- Ability to proactively anticipate, identify, and resolve inconsistencies with data.
- Ability to effectively communicate clearly and concisely both verbally and in writing.
- Self-motivated to produce quality work with mínimal supervision.
- Ability to represent the department in a variety of situations through communication and
- interactions with internal and external stakeholders.- Consistently operate wi

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