Regional Service Coordinator

2 weeks ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Under general supervision, position is responsible for coordinating services for a caseload of individual clients in a program for adults with acquired brain injury, their families, friends, advocates, and support networks who receive funded and/or non
- funded services from the Brain Injury Program, Vancouver Island Health Authority (VIHA). Conducts functional needs assessments and/or service requirement assessments and monitors individual client and funded support services and clinical support to clients receiving residential care and community rehabilitation services. Evaluates effectiveness and quality of services provided to clients, participates in the problem resolution process relating to individual and/or family crisis situations, facilitates mediation, and liaises with service providers, support networks, community advisory committees, and other professional personnel. Assists Regional Program Coordinator in service and/or contract development for the program and monitors existing contracts to ensure compliance with the Brain Injury Program's policies and procedures as delegated. Participates on interdisciplinary teams to ensure the provision of professional rehabilitation support services, assists in the production of transition-to-community plans and discharge planning, and participates in the development of rehabilitation and community support services supported by the Brain Injury Program. Travel may be a requirement of this job. Transportation arrangements must meet the operational requirements of the Vancouver Island Health Authority in accordance with the service assignment and may require the use of a personal vehicle.

**QUALIFICATIONS**:
**Education, Training And Experience**:
Bachelor in an Allied Healthcare Discipline. One (1) year recent related experience or an equivalent combination of education, training, and experience. Valid BC Driver's License.

**Skills And Abilities**:

- Demonstrated ability to deal with conflict situations.
- Demonstrated ability to plan and implement plans of care in relation to client/family priorities.
- Demonstrated ability to assess client responses to care, and to respond appropriately.
- Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
- Demonstrated ability to communicate orally and in writing.
- Demonstrated ability to communicate with, and deal effectively with clients and their families, co-workers, other health care staff, and staff of outside agencies.
- Demonstrated ability to counsel and teach clients and their families based on their priorities.
- Demonstrated physical ability to perform the duties of the position.
- Demonstrated ability to adjust to new or unexpected events.
- Demonstrated knowledge of community development and community issues related to brain injury services.
- Ability to organize and prioritize workload.

**Job Requirements**:

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