Customer Service Representative Aftermarket
1 month ago
Customer Service Representative Aftermarket
Michelin, the Worldwide leader in Tires, is hiring
- KEY EXPECTED ACHIEVEMENTS
Manage Order & delivery
- Captures, records and commits customer orders according to customer needs, agreement and defined service level
- Proposes product alternatives in case of phase-out or shortage
- If relevant, optimizes, plans and coordinates the delivery with customers and partners
Monitor Execution
- Handles customer orders portfolio and monitors execution
- Liaise with the relevant partners to ensure on-time deliveries and service commitment
- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
- Informs and follows up with customers
Manage Request
- Captures customer’s requests & claims
- Analyses and provides issue resolution or appropriate answer
- Contacts, follows up and closes the loop with customer
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions
Support sales
- Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management
- Applies standards and procedures (including internal control rules & embargo.).
- Contributes to continuous improvement to enhance work methods and customer satisfaction
Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:
- A competitive salary and benefits
- Collaboration with diverse and international co-workers
- Professional development opportunities
- A challenging role in a highly innovative company
- An Employee Assistance Program
(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)
Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at
This position is not available for immigration sponsorship.
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