Customer Service Representative
6 months ago
**Job description**
**About B&J Global Inc.**
B&J, established in Toronto in 2013, is a leading e-commerce marketing and fulfillment company. This year, we expanded with a new 50,000 sq. ft. warehouse in Mississauga. We are now seeking an experienced customer service specialist to join our team in Mississauga, ON, to manage our auto parts product line, specifically for Shoxtec Suspension, one of our in-house brands.
Shoxtec Suspension is a top provider of high-quality automotive aftermarket support parts, acclaimed for excellent service and swift fulfillment throughout North America. With over 30 years in the industry, Shoxtec is known for manufacturing premium suspension parts that meet rigorous multi-step quality control and ISO compliance standards, ensuring durability, comfort, and competitive pricing. Shoxtec products are widely sold on multiple e-commerce platforms including Amazon, eBay, Shopify, and Walmart.
**Responsibilities**:
- Oversee the entire order processing cycle, coordinating with different departments.
- Guide customers through the online purchasing process.
- Resolve post-sales issues for customers efficiently.
- Contribute to team goals, such as maintaining a prompt first response rate.
- Perform additional tasks as assigned by supervisors and management.
**Requirements**:
- Excellent written and verbal communication skills in English.
- Strong attention to detail and a customer-centric approach.
- Ability to work independently and handle multiple tasks simultaneously.
- Proficiency in Google Docs, Google Sheets, Microsoft Word, and Excel.
- Immediate availability is preferred.
- Recent graduates are welcome to apply.
**Job Type**: Full-time
**Salary**:Based on experience
**Location**:Mississauga, ON
Pay: $18.00-$20.00 per hour
Schedule:
- 8 hour shift
**Experience**:
- Customer Service: 2 years (preferred)
**Language**:
- Mandarin (preferred)
- Spanish (preferred)
- French (preferred)
Work Location: In person
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