Billing Administrator
2 months ago
**About Go Lime Inc.**
**About the role**
Go Lime is looking for a proactive Billing Administrator with exceptional interpersonal skills and a keen eye for detail. You will act as a bridge between customer engagement and data management, helping customers stay on track with timely bill payments and managing overdue accounts. You will also be at the forefront of delivering exceptional customer service while efficiently managing data and ensuring smooth, reliable operations.
**Your Key Responsibilities**
**Customer Engagement**:
- Conduct customer calls with attentiveness and professionalism, ensuring a positive and lasting impression of the company.
- Deliver outstanding service and tailored payment solutions to meet customers’ needs.
- Work closely with the Sales and Customer Care teams to address complex issues efficiently.
- Proactively identify opportunities to upsell relevant products and services to further enhance attention to customers.
**Collections Management**:
- Efficiently manage the collection of overdue accounts with empathy and effectiveness.
- Accurately document actions and recommend appropriate handling methods for various accounts.
- Continuously suggest innovative strategies to improve our collections processes.
**Data Entry**:
- Maintain accurate and up-to-date records through meticulous data entry.
- Ensure database information is readily accessible and accurate.
**Skills and Attributes**:
- Strong negotiation, problem-solving, and customer service skills.
- Highly organized, detail-oriented, and proficient with technology.
- Excellent communication skills, resilience, and self-motivation.
**Qualifications**:
- A minimum of 1 year of experience in customer-facing and data entry roles.
- Flexibility to adapt to different shifts and challenges.
- Must be available to work 9 AM to 8 PM Monday to Friday.
**What You’ll Love About Go Lime**:
- Competitive salary, comprehensive benefits and incentives.
- Flexible working hours
- A highly supportive and inclusive work environment with a flat hierarchy.
- The opportunity to be a part of the team that’s on its way to revolutionizing the HVAC industry and becoming the fastest growing sustainable services company in Ontario
Pay: $18.00-$21.00 per hour
Additional pay:
- Commission pay
Schedule:
- 12 hour shift
- Monday to Friday
Application question(s):
- Are you bale to work 9 AM to 8 PM Monday to Friday?
**Experience**:
- Data entry: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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