Trade Officer

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Trade Officer

**What is the opportunity?**

Reporting to the Manager, Trade Operations, this position is expected to provide support for all related processing of documentation and administration of all Trade related products (Guarantees, Letters of Credit (L/C), Documentary Collections).

**What will you do?**
- Provide premium service in all aspects of the Trade Finance operational workflow including the completion of Letters of Credit, Guarantees and Documentary Collections and ensuring service delivery standards are met or exceeded
- Point of support for all Letter of Credit and Guarantee operational escalations
- Responsible to meet monthly Key Performance Indicators and to participate in Payments and Trade Operations Quality Initiatives.
- Responsible for effective relationship management of all partners, including, but not limited to Banks Brokers & Exchange, Personal & Commercial Banking, Capital Markets, IT, and Products/Sales Management teams
- Referral point for service partners in all businesses throughout RBC for processes relating to the issuing and advising of L/Cs, Guarantees and Documentary Collections
- Track service gaps/client impact errors, performing root cause analysis as required closing gaps, improving service and optimizing operational efficiency.

**What do you need to succeed?**

**Must have**:

- Working knowledge of ICC rules (UCP 600; ISP98, URDG758, ISBP)
- Strong organizational & decision-making skills.
- Technical aptitude and system documentation proficiency

**Nice-to-have**:

- Knowledge of SWIFT payment and L/C message types (MT700, 100 and 400 series)
- Trade processing software such as Trade 360
- Fluency in French, verbal and writing skills
- Previous Customer Service experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-04-05

**Application Deadline**:
2023-04-07

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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