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Client Intake Worker

2 months ago

Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

**Title**:Client Intake Worker

**Position Status**: Full-Time (maternity leave until November 2025)

**Salary**:$33,506.20 per year

**Start Date**: Immediately

**Location**:YMCA Centre for Immigrant Programs

The YMCA is a place where everyone belongs, we are committed to providing equal opportunities for all, in a welcoming space that is both nurturing and fun - a community of shared responsibilities, where children and families can thrive.

There are lots of places to work, but few opportunities to do work that really matters, and the Y is one of those rare places. When you join our team, you don’t just get a job - you’ll embark on an exciting path of career development. You will be part of a team that provides children, youth, and adults of all ages reach feel a sense of belonging to their community.

**The Opportunity**

As the first point of contact for all eligible clients, this position handles all requests for client intake and gathers all required information.

This position also plays a key role in helping to support the daily operations of both the facility and programs at the YMCA Centre for Immigrant Programs. Our goal is to operate a community space that is welcoming, inclusive and professional and for our programs to be safe, engaging, and responsive to client needs. This position provides the support to ensure these objectives are met. The YMCA Centre for Immigrant programs operate Monday to Saturday and this position is required to support programming at the Centre on late afternoons, early evening, and Saturday morning.

**Responsibilities**
- Provide introductions and information to clients on comprehensive programming options in supporting their Settlement needs
- Make appropriate internal and external referrals to community resources and programs for settlement related needs
- Enter new intake information into data platforms
- Ensure intake forms are completed and appropriate documents gathered
- Develop and conduct basic needs assessment using Settlement Plan tool or other
- Provide front-line support to staff and client in the form of registration, attendance, booking of space as well as program delivery
- Demonstrated discretion and sound judgement in the handling of confidential information; this includes a high degree of integrity and trust
- Ensure delivery of program serve standards in day-to-day interactions with clients/visitors and/or staff to the Centre
- Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery

**Qualifications & Skills**
- Strong customer service, with demonstrated ability to build relationships and establish rapport with clients, staff and volunteers
- Experience using data base and multi-line phone system an asset
- Experience generating internal and external referrals
- Multilingual (Ukrainian speaking an asset)
- Excellent verbal and written communication
- Self-motivated, with strong attention to detail
- Strong organizational and time management skills, and interpersonal skills
- Proficient with Outlook including contact and calendar components
- High level of initiative is needed to work independently and respond to unanticipated items
- Ability to work flexible hours

**We Offer**
- Participation in a comprehensive Group Benefits and Pension Program
- Strong work/life balance programs, i.e., paid vacation and wellness days
- Individual and family YMCA Membership options
- Access to discounted childcare and programs

**Conditions of Employment**
- Clear Child Abuse Register Check
- Current and satisfactory Criminal Record Check and Vulnerable Sector Check (must be dated less than 6 months from hire date)
- Completion of YMCA’s Child Safety & Protection Orientation within first week of employment
- Completion of YMCA Child Safeguarding Training within probationary period
- Valid First Aid and CPR certificate if required for the role

**We look forward to hearing from you**
- The YMCA of Greater Halifax/Dartmouth is an equal opportunity employer that values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify._