Residential Worker

4 weeks ago

Halifax, Canada The Salvation Army Full time

To provide a secure, clean and comfortable environment for clients, staff and all others who may attend the Centre in person or by phone, etc. in accordance with acceptable standards and in compliance with the Policies and Procedures of the Centre.

To receive all entrants to the Centre of Hope in a cordial manner, whether they are clients, residents, guests or service/delivery men or other employees. Uphold Policies and Procedures in carrying out daily duties. To be a good representative of The Salvation Army Halifax Centre of Hope.

**KEY RESPONSIBILITIES**:
Security
- To maintain building security at all times during each shift.
- To utilize the camera security system and to assist with the maintenance of building security, reporting any functional problems to The Residential Manager
- To provide Emergency/Fire procedural coverage as required under the Fire Plan with additional responsibilities in the absence of the Fire Coordinator.
- To provide active security checks during evening and night shifts according to policy standards.

Resident Medication and Needs
- To clear and lock dorms by 8:00 am
- To distribute mail to residents when directed by administration, keeping privacy and security issues in mind when handling mail.
- Intake of Residents after hours with completion of appropriate documentation.
- Administer the meal tickets for residents

Desk Maintenance/Cleaning
- To clean three front desk offices including floors, windows, etc. daily and/or as needed.
- To keep the front desk area and offices therein neat and tidy and free from clutter.
- To provide spot cleaning care for all traffic/common areas (entrances hallways, stairs, etc.) when no regular cleaning staff is available.
- To launder towels when no regular cleaning staff is available.
- To clean “special accidents” (e.g. client being sick, plumbing leak, something broken etc.) when no regular cleaning staff is available. (Particularly in washrooms)
- Ensure all items or equipment required for operation of the desk is present and in working order at the end of shift. See Manual.
- Arrange for transport of donations to the 2nd floor
- Log all donations in the donation’s logbook

Administration
- Be familiar with the operations manual covering your duties
- To answer telephone; direct all calls to proper person
- To ensure that the TV is off, and no activity takes place in the Lounge during Chapel at 8:30 a.m. Wednesdays
- Ensure clearly marked detailed notes are kept in the logbook.
- To keep records updated, accurate and orderly:

- Daily Journal
- Incident Journal with Cross References to Journal
- Pass Along Information Book
- Meal Tickets and cards
- Centre Register (Bed Sheet)
- Short Form (T-Form)
- Resident Intake Cards
- Restricted List
- Telephone Complaint Log
- In/Out Sheet
- Towel Sheet
- Resident Cheque Register

**(Note: not all forms used) (You will be advised by management when applicable)**
- Cash Transactions:

- Beds
- Meals
- Canteen
- Cash donations when applicable
- To complete other janitorial duties as assigned on the evening and night shifts
- Floor Mopping, all common areas on 1st and 2nd floor,
- Cleaning 5th floor staff rooms and staff washrooms,
- Dusting, window cleaning,
- Garbage and recycling removal,
- Stocking washrooms
- Any other duties that is requested by your supervisor

**Organization Responsibilities**:

- Ability to work within the mandate of The Salvation Army’s Mission Statement.
- To expect to help with occasional “special occasions” after hours: i.e. Feast of Christmas, Resident’s Christmas Party, to be supportive to Chapel programs.
- Any and /or All of these duties and responsibilities are applicable to the First Floor and Fifth Floor reception area.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Preference will be given to those with experience in the field and/or post-secondary education.
- More than three months but less than one year experience, including experience with frontline work in a social services setting.
- Completion of high school plus specialized course of up to 6 months involving addictions facilities (An alternative level of education and experience may be acceptable).
- Computer literate - Microsoft office suite.
- Conflict resolution and problem solving skills (a previous course or experience).
- Confidentiality
- CPR, Crisis Intervention, and Standard First Aid certificates are a must. Organizational and people skills are required in working with all that enter the Centre
- Knowledge of homelessness, mental illness and/or addictions
- Works well under pressure
- Independent and a team player

**Time and Place**:
Any one of the three 8 hour shifts as listed below

Up to 40 hours per week full-time (This will vary)

Shift times are (7am-3pm) (3pm-11pm) (11pm-7am)

(May be asked to fill in if other residential workers are not available for their shift)

**Location**:
The Salvation Army

Halifax Centre of Hope

2044 Gottingen Street

Halifax, Nova Scotia

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