Continuing Care Intake Coordinator

6 months ago

Halifax, Canada Nova Scotia Health Authority Full time

**Req ID**:163178**
**Company: Nova Scotia Health**
**Location**:Central** **Zone, **Halifax Infirmary Robie Street Entrance - QEII**
**Department**:CC Continuing Care Intake**
**Type of Employment**:Hourly FT long-assignment** **(**100%** **FTE) x **1** **position(s)**
**Status: NSGEU** **Admin Professionals** Position**
**Posting Closing Date**:24-Aug-23**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
Under the supervision of the Provincial Manager Intake & NOAT, the Intake Coordinator provides initial contact for Single Entry Access to Continuing Care Services. Using a computerized Intake tool, the Intake Coordinator receives and processes new and or existing client referrals, determines service streams, either Home Care/LTC or Adult Protection and assigns to a Team, Care Coordinator or Adult Protection worker.

The Intake Coordinator provides information on the Continuing Care program/services and the criteria required for program access. Referrals and inquiries come from the public, client/family members, health care facilities, Department of Community Services, community physicians and police to name a few.

Program referrals are for Nursing (acute and chronic), Home Support (personal care, light housekeeping, meal preparation), Long Term Care Placement (including out of province), Respite Care, Palliative Care, Home Oxygen, Caregiver Benefit, Self-Managed Care, Equipment and Bed Loan Program, Quick Response Program, Supportive Care Program, Personal Alert Assistance Program and Seniors Wheelchair Program. Service Referrals are for Adult Protection and Protection of Persons in Care Act.

**About You**:
We would love to hear from you if you have the following:

- Grade 12 plus completion of a Secretarial/Office Administration program
- Two years of related experience in an office environment required
- Previous work experience in call centres an asset
- Experience on use of the complete SEAscape (Momentum Healthcare-computerized referral tool)
- Experience with Horizon Patient Folder/clinical portal/Meditech
- Excellent Customer skills
- Ability to handle large volume of calls and faxes and conflicting priorities
- Excellent Organizational skills
- Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

**Hours**:

- Long Assignment Full-time Position; 70 hours bi-weekly
- Approximately 12 months
- Shifts may include days, evenings, weekends and holidays

**Compensation and Incentives**:
$21.73 - $24.31 Hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

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