Training Coordinator, Clinical Support Services

7 months ago

Ottawa, Canada The Ottawa Hospital Full time

**About The Ottawa Hospital**:
Inspired by research and driven by compassion

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

**Position Information**:
The Training Coordinator is responsible for onboarding, training, organization, implementation, and evaluation of ongoing training activities for all staff within Clinical Support Services.

**Rotation/Shifts**:
Days, with occasional evenings and weekends, 8 hour shifts
- For information purposes only - The Hospital reserves the right to change.

**What you will do**:
This role works in partnership with the Supervisor, Support Services to provide recommendations and effective leadership that fosters safe work practices, employee commitment to operational objectives and efficient delivery of services. The Training Coordinator coordinates the creation of training procedures, educational content/curriculums, and reference materials in accordance with regulatory guidelines with the goal of identifying and mitigating risks and gaps in process quality aligned with efficient customer service in an open and transparent manner, incorporating metrics to help provide precise feedback to staff.

**Basic Requirements**:

- Bachelor's Degree in Health Sciences, Hospitality, Allied Health Education or a related discipline or equivalant experience;
- Two (2) years experience in a health care environment;
- Two (2) years technical knowledge of hospital support services;
- Knowledge of adult learning theory and best practices in training and education;
- Knowledge of project management principals;
- Knowledge of quality improvement principals and methods;
- High degree of initiative;
- Strong team player with ability to assist in developing high performance teams;
- Proven ability to be an effective change agent and to manage complex change processes effectively;
- Proven ability to respond to a large numbers of simultaneous and competing demands;
- Excellent organizational skills,
- Excellent interpersonal and communication skills both oral and written;
- Excellent presentation skills;
- Eligible to work in Canada.

**Preferred Qualifications**:

- Experience in process mapping;
- Experience in data base development;
- Experience working with audio-visual equipment;
- Experience coaching and/or training;
- Knowledge of collective agreements;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

**What you can expect from us**:
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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