Program Manager, IT Vendor Management

2 weeks ago

Toronto, Canada Juventus Consulting Full time

We need a Senior Program Manager to help design a KPI based IT Vendor Management program and streamline existing operations. The Program Manager will provide program leadership, advice, and expertise in the implementation of Strategic Vendor Management Program and associated standards.

Must haves: IT industry, Vendor management experience.
- review and evaluate business practices
- develop in-depth presentations, reports and analyses on policy/program options and make recommendations to ministry senior management for decision making purposes.
- lead and/or represent the interim IT VMO on inter-jurisdictional working groups and committees.

Specific deliverables may include:
1. Implementation of the Strategic Vendor Management Program with supporting Standard Operating Procedures (SOPs) & associated governance

Maintain SOPs to include learnings from the Pilot for required updates.

Governance Committees - documentation development & maintenance.

2. Performance Measurement.

Development of a baseline and measurement through Key Performance Indicators of the program.

3. Support Strategic Business Industry Intelligence activities.

4. Development of Annual Report to demonstrate return on investment through benefits identification/realization framework.

**Responsibilities**:
1. Program Implementation and Evaluation

Facilitates the review and evaluation of existing programs, business practices and quality standards.

Provides analysis, coordination and reporting for the SVM program initiatives, and consults with staff to identify supporting process developments; potential barriers to program achievement; and formulates options and recommendations to support overall strategies.

Develops specific program goals, outcomes and performance indicators.

Develops a program planning framework for GovTechON Action Plan, in collaboration with the I&IT Clusters and Enterprise IT Divisions; coordinates implementation planning for new program initiatives and annual program planning activities.

Coordinates the development of program tools and training methods.

Applies innovation, critical thinking, inclusiveness in planning, analysis and execution tasks.

2. Issues/Program Support

Conducts contingency planning and recommends strategies to deal with emerging internal/external issues.

Develops and coordinates the preparation of guidelines, program documentation and reporting requirements.

Prepares reports and presentations regarding program delivery proposals and submissions, for senior program management approval.

Provides recommendations and mitigation strategies based on a detailed evaluation of risks and issues along with an understanding of the business implication. - Identifies training needs for new programs/initiatives and coordinates the development of related training materials.

3. Project Management

Identifies project objectives, deliverables, timelines, resource requirements, research needs, consultation strategies and performance measurements; coordinates development of project plans and methodologies.

Monitors progress and reviews all project activities, and provides status reports to branch management.

Ensures documents are maintained in a shared repository and that knowledge is shared among team members.

4. Consultation and Liaison

Establishes consultation networks and stakeholder relations to engage ministry, broader OPS and external stakeholders (e.g. industry, employers, community organizations, third party service providers) in program design, to discuss program requirements and coordinate joint integrated activities.

Provides advice to division/branch management regarding the assessment and resolution of business problems and communicates effectively to identify needs and evaluate solutions to complex business and technical issues.

Provides technical guidance and interpretation to program management and staff on policies.

**Skills**:
Experience and Skill Set Requirements

Evaluation Breakdown:
1. Program Leadership & Facilitation Skills

Parameters:
7+ years Demonstrated experience leading and overseeing program strategy development from inception through to project close-out and any required transition to operations, business planning, benefits identification/realization including development of baseline, metrics and KPIs.

7+ years Demonstrated experience leading, coaching and mentoring multi-disciplinary or fusion teams to achieve program goals, managing multiple teams of project resources in a matrixed environment.

Proven experience providing program/portfolio level status reports and updates to management and executive audiences and stakeholders.

7+ years experience managing multiple complex concurrent projects as an integrated program/portfolio.

Proven ability to handle multiple tasks and deliver within extremely tight and/or aggressive project timelines.

Previous governance experience is an asset.

2. Knowledge Requirements

Parameters:
Minimum 3+ years of experience as a Prog

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