Residence Services Representative

4 months ago

Toronto, Canada Campus Living Centres Full time

Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

Essential Functions and Basic Duties
- Utilize Campus Living Centres’ computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Communicate pertinent information between staff
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned

Health & Safety
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

Performance Measurements

Performance will be primarily measured on the following factors:

- Adaptability & Flexibility
- Communication
- Customer Service
- Initiative
- Inter-Personal Skills
- Organization & Planning
- Overall Performance
- Quality of Desired Results
- Reliability
- Skill & Knowledge

**Qualifications**:
Education: High School Diploma, some College or University preferred

Skills/Abilities: Must possess excellent verbal communication skills

Must possess excellent customer service skills

Must possess positive attitude

Work independently without constant supervision

Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience

Equal Opportunity Employer

It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.

**Job Types**: Part-time, Fixed term contract

**Benefits**:

- Employee assistance program
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Front desk: 1 year (required)

Ability to Commute:

- Toronto, ON (required)

Ability to Relocate:

- Toronto, ON: Relocate before starting work (required)

Work Location: In person

  • Residence Services Representative

    4 months ago

    Toronto, Canada Campus Living Centres Full time

    **1. Position Summary and Job Magnitude** The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Services Representative

    3 months ago

    Toronto, Canada Campus Living Centres Full time

    **1. Position Summary and Job Magnitude** The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Services Representative

    1 month ago

    Toronto, Canada Campus Living Centres Full time

    **1. Position Summary and Job Magnitude** The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Services Representative

    4 months ago

    Toronto, Canada Campus Living Centres Full time

    Position Summary and Job Magnitude The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Residence Service Representative

    3 months ago

    Toronto, Canada Campus Living Centres Full time

    **Note: This position is for a Summer Contract** **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services...

  • Patient Care Assistant

    4 weeks ago

    Toronto, Ontario, Canada Viesca Residence Full time

    About the RoleWe are seeking a compassionate and dedicated Patient Care Assistant to join our team at Viesca Residence. As a Patient Care Assistant, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesPersonal Care: Assist residents with...

  • Patient Care Assistant

    3 weeks ago

    Toronto, Ontario, Canada Viesca Residence Full time

    About the RoleWe are seeking a compassionate and dedicated Patient Care Assistant to join our team at Viesca Residence. As a Patient Care Assistant, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesPersonal Care: Assist residents with daily...

  • Patient Care Assistant

    3 weeks ago

    Toronto, Ontario, Canada Viesca Residence Full time

    About the RoleWe are seeking a compassionate and dedicated Patient Care Assistant to join our team at Viesca Residence. As a Patient Care Assistant, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesPersonal Care: Assist residents with daily...

  • Concierge - The Residences at The Well

    4 months ago

    Toronto, Canada Rhapsody Property Management Services Full time

    **Concierge - The Residences at the Well** **The Role** Come join the team at one of Rhapsody’s unique luxury rental communities! **Come Join Rhapsody** At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the...

  • Concierge - Residences at The Well

    4 months ago

    Toronto, Canada Rhapsody Property Management Services Full time

    **Concierge** **The Role** Come join the team at Residences at The Well! Toronto's most anticipated new community! **Come Join Rhapsody** Rhapsody provides its team members with an exceptional company culture. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers...

  • Lead Concierge

    4 months ago

    Toronto, Canada Rhapsody Property Management Services Full time

    **Lead Concierge - Residences at the Well** **The Role** Come join the team at one of Rhapsody’s unique luxury rental communities! **Come Join Rhapsody** At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the...

  • Dining Services Supervisor

    4 months ago

    Toronto, Canada THE DUNFIELD RETIREMENT RESIDENCE Full time

    **The Dunfield Retirement Residence - Dining Services Supervisor** **Who are we?** The Dunfield Retirement Residence is an independent seniors living community located at the heart of Yonge and Eglinton, offering luxury services in retirement settings. We are currently seeking a **Dining Services Supervisor **to join our rapidly expanding team **Just a...

  • Customer Service Representative

    4 months ago

    Toronto, Canada BELMONT HOUSE Full time

    **This is a Customer Service Representative opportunity at Belmont House** **Full Time - 75 hours biweekly (7 a.m. to 3 p.m. Monday to Friday).** **Purpose**: Reporting directly to the Sr. Customer Service Representative, the Customer Service Representative is primarily responsible for Front Desk Functions as well as performing administrative support for...

  • Residence Coordinator

    18 hours ago

    Toronto, Ontario, Canada Student Homestay Services Inc. Full time

    Job Title: Residence CoordinatorWe are seeking a highly organized and detail-oriented Residence Coordinator to join our team at Student Homestay Services Inc.Job Summary:The Residence Coordinator will be responsible for coordinating the daily activities of our residence program, ensuring the smooth operation of our facilities, and providing exceptional...

  • Residence Coordinator

    21 hours ago

    Toronto, Ontario, Canada Student Homestay Services Inc. Full time

    Job Title: Residence CoordinatorWe are seeking a highly organized and detail-oriented Residence Coordinator to join our team at Student Homestay Services Inc.Job Summary:The Residence Coordinator will be responsible for coordinating the daily activities of our residence program, ensuring the smooth operation of our facilities, and providing exceptional...

  • Residence Coordinator

    3 days ago

    Toronto, Ontario, Canada Student Homestay Services Inc. Full time

    Job Title: Residence CoordinatorWe are seeking a highly organized and detail-oriented Residence Coordinator to join our team at Student Homestay Services Inc.Job Summary:The Residence Coordinator will be responsible for coordinating the daily activities of our residence program, ensuring the smooth operation of our facilities, and providing exceptional...

  • Residence Coordinator

    4 days ago

    Toronto, Ontario, Canada Student Homestay Services Inc. Full time

    Job Title: Residence CoordinatorWe are seeking a highly organized and detail-oriented Residence Coordinator to join our team at Student Homestay Services Inc.Job Summary:The Residence Coordinator will be responsible for coordinating the daily activities of our residence program, ensuring the smooth operation of our facilities, and providing exceptional...

  • Resident Services Assistant

    4 days ago

    Toronto, Canada Extendicare Canada Inc. Full time

    Job Title: Resident Services AideAt Extendicare Canada Inc., we are seeking a dedicated and compassionate Resident Services Aide to join our team at our long-term care home in North York, Ontario.Job Summary:We are looking for a part-time Resident Services Aide to work in our long-term care home. As a valued member of our team, you will provide quality...

  • Resident Services Assistant

    3 days ago

    Toronto, Canada Extendicare Canada Inc. Full time

    Job Title: Resident Services AideAt Extendicare Canada Inc., we are seeking a dedicated and compassionate Resident Services Aide to join our team at our long-term care home in North York, Ontario.Job Summary:We are looking for a part-time Resident Services Aide to work in our long-term care home. As a valued member of our team, you will provide quality...

  • Resident Services Assistant

    3 hours ago

    Toronto, Canada Extendicare Canada Inc. Full time

    Job Title: Resident Services AideAt Extendicare Canada Inc., we are seeking a dedicated and compassionate Resident Services Aide to join our team. As a valued member of our long-term care home, you will play a vital role in providing exceptional care and support to our residents.Job Summary:The Resident Services Aide will work closely with residents, nursing...