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Resident Services Specialist

1 month ago

Toronto, Canada Shiplake Properties Full time

Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties

We are looking for Resident Services Specialists to elevate our residents' experience and deliver on operational excellence on a full-time basis.

Job Summary:
The Concierge desk is the central HUB for all resident services. The Resident Services Specialist is the first person residents, guests, trades and prospective residents come into contact with and thus an essential part of the community.

**Responsibilities**:

- Greet all guests and residents, professionally and courteously - as well as assisting with any requests and
inquiries.
- Accept and notify residents of the delivery of parcels and mail.
- Monitoring CCTV cameras, review footage as necessary
- Period building exterior checks.
- Assist with resident move in and incoming unit inspections/tours.
- Assist residents with booking building amenity spaces.
- Data entry
- Maintaining lobby, concierge desk and mailroom to a high standard of cleanliness
- Collect maintenance requests, rental payments, and all resident notices.
- Log and record all resident complaints, prepare, and distribute building notices.
- Assist the General Manager with maintenance emergencies, coordinating resident events as required.
- Provide access to all trades visiting the property including but not limited to, signing out building keys.
- Organize and manage the signing out of all rental items including, dollies, carts, and all tools.
- Respond to noise complaints and resident concerns as needed.
- Other duties as assigned.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.