Lead Concierge

3 weeks ago

Toronto, Canada Rhapsody Property Management Services Full time

**Lead Concierge - Residences at the Well**

**The Role**

Come join the team at one of Rhapsody’s unique luxury rental communities

**Come Join Rhapsody**

At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.

**Essential job functions**:

- Oversee a team of Concierge, preparing schedules, delegating tasks and managing escalations.
- Welcoming residents and guests, answering Concierge phone line, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on resident portal, manage general security (i.e.: loitering), etc.
- Provide valuable suggestions and resources while maintaining an open and welcoming environment for our residents.
- Have sound knowledge of the community and the surrounding area in order to answer questions with certainty.
- Build strong relationships with current and future members of the apartment community.
- Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective.
- Assist with on
- and off-site resident events and initiatives.
- Provide marketing support with Social Media postings, Blogging, and Internet Presence.
- Work as part of the site team to ensure that each event is a sociable and pleasurable environment.
- Provide general resident services such as carrying items to suite, calling taxis, scheduling reservations, coordinating even tickets, etc.
- Ensure that the Community Amenities area has property inventory.
- Monitor and assist with Amenity reservations and events.
- Proactive communication with Management for issues or concerns.
- Review the Activity Log and be ready to begin work at the commencement of the shift.
- Maintain an appropriate level of confidentiality and discretion with regards to residents.
- Adhere to all property guidelines and standards of performance.
- Maintain work area to an appropriate level of presentation.

***Education and Experience**:

- Completion of High School or general education degree (GED)
- 2+ years in an upscale customer service/concierge setting preferred.
- Existing knowledge of neighborhood and community preferred.
- Flexibility to work on a rotating schedule (evenings & weekends) is required.

**To be Successful You Will Have**:

- A commitment to "Best in Class" Customer Service.
- A professional demeanor with strong communication skills.
- Ability to accurately listen, understand and respond to issues appropriately.
- Ability to work and act independently using good judgment when assessing difficult situations
- Strong problem-solving skills.
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
- A demonstrated high degree of integrity, diplomacy, discretion and confidentiality.

This role requires an open availability 7 days a week. The shift will be a rotation of 7-3:30 p.m., 2:30-11 p.m., 10-6:30 p.m.

40-44 hour work week.

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