Resident Service Manager

4 months ago

Toronto, Canada Oben PM Full time

**About Oben PM**

Oben PM is a boutique property management firm that specializes in the management of high-end, design-driven residential properties occupied by a discerning clientele. We help owners and residents alike enhance the lived experience and maximize the value of their exceptional properties through carefully tailored, forward-thinking management services that are as high tech as they are high touch. At Oben PM, we take care of people, not just units.

**Position Summary**

The Property Manager is responsible for managing the property in an efficient and effective manner with the highest level of customer service to both residents and owners. Operate within our standards of safety, high quality customer service and efficient operations.

**Essential Duties**:

- Supervise and manage administrative and operational staff at the properties within the property, including administrative staff, leasing staff, cleaning & maintenance staff, and third party vendors.
- Maintain the highest level of customer service in relation to residents through promptly addressing residents’ needs and concerns.
- Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents.
- Monitor resident service requests and arrange for repairs as required in a timely fashion.
- Monitor the timely receipt and reconciliation of rent collections and ensure that relevant statures are followed. Communicate with residents (verbal and/or written) about rent collections.
- Code and approve invoices from suppliers and contractors to appropriate accounts as per operating budget.
- Conduct pre-inspection and vacate inspection of units.
- Arrange unit-turnover of vacant suite to ensure suites are up to building standards for incoming tenants.
- Ensure correct and up to date Management Reports including Accounts Receivable, Accounts Payable, variances and monthly inspection reports.
- Prepare annual operating budget in collaboration with the finance team and senior management team.
- Adhere to property management standards including: legislative requirements, compliance, safety standards and emergency response procedures.
- Plan, monitor and execute preventative maintenance work to ensure preservation and longevity of building’s assets.
- Develop scope of work for service contracts, negotiate pricing and prepare paperwork.
- Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies.
- Take initiative to propose improvements of property management processes or procedures.
- Curate/organize resident events geared to resident interests to increase resident engagement.

**Qualifications**:

- Residential Property Management, Hospitality, and/or Luxury/High End Retail experience is desired.
- Knowledge of Yardi is a bonus.
- Exceptional communication and presentation skills.
- Well-developed time management skills and attention to detail.
- Self-starter with a “can-do” attitude and friendly disposition.
- Post-secondary education is preferred.

Oben PM is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

**Job Types**: Full-time, Permanent

Pay: From $75,000.00 per year

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2024-04-30

  • Resident Manager

    4 months ago

    Toronto, Canada Realstar Management Full time

    We are currently seeking a Resident Manager Team to live and work at one of our properties in Toronto, ON. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. This position would require you to work with a partner and share a two-bedroom apartment. **What we offer to...

  • Resident Manager

    3 months ago

    Toronto, Canada Centurion Asset Management Full time

    **Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

  • Resident Manager

    9 hours ago

    Toronto, Canada Realstar Management Full time

    Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are currently seeking ** a **Superintendent to live and work at one of our properties. This position would require you to live on-site and...

  • Resident Manager

    9 hours ago

    Toronto, Canada Realstar Full time

    Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are currently seeking a Superintendent to live and work at one of our properties. This position would require you to live on-site and work...

  • Resident Manager/assistant Resident Manager

    7 months ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager or Assistant Resident Manager at 111 Davisville Ave., Toronto. **About the Resident Manager/Assistant...

  • Resident Manager/assistant Resident Manager

    6 months ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager or Assistant Resident Manager at 111 Davisville Ave., Toronto. **About the Resident Manager/Assistant...

  • Resident Manager/assistant Resident Manager

    1 day ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a: - Resident Manager at 141 Davisville Ave., Or - Assistant Resident Manager at 111 Davisville Ave. **About the...

  • Resident Services Specialist

    1 month ago

    Toronto, Canada Shiplake Properties Full time

    Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties! We are looking for Resident Services Specialists to elevate our...

  • Resident Manager

    7 months ago

    Toronto, Canada Realstar Management Full time

    Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are currently seeking ** **a Superintendent Team to live and work at one of our properties in Toronto. This position would require you to...

  • Resident Services Specialist

    1 month ago

    Toronto, Canada Shiplake Properties Full time

    Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties! We are looking for Resident Services Specialists to elevate our...

  • Assistant Resident Manager

    7 months ago

    Toronto, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager Team to live and work at one of our properties in - **TORONTO**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom apartment.** **What we...

  • Assistant Resident Manager

    7 months ago

    Toronto, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager Team to live and work at one of our properties in **Toronto**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings.**This position would require you to work with a partner and share a two-bedroom apartment.** **What we offer to...

  • Resident Manager

    4 months ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager at 111 Davisville Ave., Toronto. **About the Resident Manager opportunity**: **Maintenance Champion**:...

  • Resident Manager

    7 months ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager at 111 Davisville Ave., Toronto. **About the Resident Manager opportunity**: **Maintenance Champion**:...

  • Resident Manager

    7 months ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager at 77 Huntley St., Toronto. **About the Resident Manager opportunity**: **Maintenance Champion**: Own...

  • Resident Manager

    7 months ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you dependable, skilled in conducting general repairs and able to work on-call for after-hour emergencies? Looking for a live-in opportunity with a residential property management company? If this is you, come join our community as a Resident Manager at 77 Huntley St., Toronto. **About the Resident Manager opportunity**: **Maintenance Champion**: Own...

  • Director, Resident Services

    3 months ago

    Toronto, Canada Covenant House Toronto Full time

    **Director Resident Services** **Full Time** **Hybrid, Downtown Toronto** Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide...

  • Resident Services Aide

    4 weeks ago

    Toronto, Canada Extendicare Canada Inc. Full time

    Job Description Resident Services Aide at Extendicare Bayview Part-time Evening 12pm-8pm, 30 hours biweekly Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of long-term care and home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of...

  • Resident Services Aide

    4 weeks ago

    Toronto, Canada Extendicare Canada Inc. Full time

    Job Description Resident Services Aide at Extendicare Bayview Part-time Evening 8am-4pm, 30 hours biweekly Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of long-term care and home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of...

  • Resident Manager

    6 months ago

    Toronto, Canada Mainstreet Equity Corp. Full time

    **Job description** **All Open Work Permit Holders are Invited!** **Position**:Resident Manager** **Job No. 3020104** **Locations: Calgary, Saskatoon & British Columbia** **Type**:Full Time Permanent** **Wage and Allowance**:Competitive Market Wage and Car Allowance** **Benefits**: **-50% Rental Discount** **-Company Paid Dental, Vision and Health...