Resident Service Manager

3 weeks ago

Toronto, Canada Oben PM Full time

**About Oben PM**

Oben PM is a boutique property management firm that specializes in the management of high-end, design-driven residential properties occupied by a discerning clientele. We help owners and residents alike enhance the lived experience and maximize the value of their exceptional properties through carefully tailored, forward-thinking management services that are as high tech as they are high touch. At Oben PM, we take care of people, not just units.

**Position Summary**

The Property Manager is responsible for managing the property in an efficient and effective manner with the highest level of customer service to both residents and owners. Operate within our standards of safety, high quality customer service and efficient operations.

**Essential Duties**:

- Supervise and manage administrative and operational staff at the properties within the property, including administrative staff, leasing staff, cleaning & maintenance staff, and third party vendors.
- Maintain the highest level of customer service in relation to residents through promptly addressing residents’ needs and concerns.
- Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents.
- Monitor resident service requests and arrange for repairs as required in a timely fashion.
- Monitor the timely receipt and reconciliation of rent collections and ensure that relevant statures are followed. Communicate with residents (verbal and/or written) about rent collections.
- Code and approve invoices from suppliers and contractors to appropriate accounts as per operating budget.
- Conduct pre-inspection and vacate inspection of units.
- Arrange unit-turnover of vacant suite to ensure suites are up to building standards for incoming tenants.
- Ensure correct and up to date Management Reports including Accounts Receivable, Accounts Payable, variances and monthly inspection reports.
- Prepare annual operating budget in collaboration with the finance team and senior management team.
- Adhere to property management standards including: legislative requirements, compliance, safety standards and emergency response procedures.
- Plan, monitor and execute preventative maintenance work to ensure preservation and longevity of building’s assets.
- Develop scope of work for service contracts, negotiate pricing and prepare paperwork.
- Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies.
- Take initiative to propose improvements of property management processes or procedures.
- Curate/organize resident events geared to resident interests to increase resident engagement.

**Qualifications**:

- Residential Property Management, Hospitality, and/or Luxury/High End Retail experience is desired.
- Knowledge of Yardi is a bonus.
- Exceptional communication and presentation skills.
- Well-developed time management skills and attention to detail.
- Self-starter with a “can-do” attitude and friendly disposition.
- Post-secondary education is preferred.

Oben PM is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

**Job Types**: Full-time, Permanent

Pay: From $75,000.00 per year

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2024-04-30

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