Applications Analyst- Digital

4 weeks ago

Edmonton, Canada CWB Financial Group Full time

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
- Putting people first and building relationships with intention- Seeking out and embracing new ideas- Believing that how we do things is as important as what we do

Applications Analyst
- Digital

Role Specifications

Everyday flexibility. Hybrid work environments. Collaborative connection.

CWB Corporate

Put a new _spin _on your banking career
- The overwhelming majority of our employees say CWB is a Great Place to Work®_

We’re different from the big banks in _the way_ we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
- Our employees love CWB. You’ll love it here too._

The opportunity

As an Applications Analyst

Specific Accountabilities

Application Support-
- Performs analysis on critical core banking platforms, systems interfaces, databases, reporting, or business intelligence systems and assists in building out and implementing remediation efforts required, based on analysis performed.- Analyzes and prioritizes the implementation of vendor provided system updates/patches/developments with the Release Management team.- Conducts overall impact analysis on updates/patches/developments deployed to testing and production environments.- Identifies opportunities and presents recommendations for quality and process improvements that can be satisfied by the system.- Develops and maintain Functional Design Documentation with changes/enhancements being initiated by CWB or our vendor partners.-
- Possesses knowledge of software protocols (FTP) and audit standards (ITIL, FCAC, ISO).

Operational support:
- Facilitate/lead design reviews (walkthroughs) of functional design with other members of the Quality Assurance and technical teams, communicating design, requirements, feature set, and functionality.- Identify training impacts and collaborate with Business Operations for updates to training materials (changes to e-Learnings, Operations Manual, Department manuals, etc.)- Investigates defects to determine if internal changes are required and makes recommendations prior to raising the defect with the Vendor.- Coordinates and communicates with client facing departments to resolve user issues and improve user experience.- Proficiently handles a substantial volume of incidents and service requests, demonstrating strong organizational skills.- Effectively balances issue prioritization demonstrating an understanding of business urgency to ensure timely resolution.Business Partner Support:
- Collaborates with business and operations stakeholders to align on requirements for system changes.- Experienced in supporting various test cycles and strategies with our Quality Assurance and User Acceptance Testing teams.- Change Management- Performs analysis of new business requirements to determine if the change can be done in-house or necessitates vendor development.- Capture business/technical requirements, identify pain-points/gaps, and contribute to design solutions.- Performs systems fit/gap and impact analysis based on business and functional requirements.-
- Works with project managers to develop configuration management plans, milestones, and schedules for projects.- Partners with Business Analyst and development resources to ensure the business requirements are met by the proposed and delivered solution(s).- Coordinates the development of procedural, operational, and/or functional documentation.

Skills and competencies that will take you further

Education- Undergraduate degree or diploma is an asset.

Professional Experience-
- Experience in Core Banking/Financial industry is a fundamental along with an understanding of retail & commercial banking.- Experience working with digital banking systems including knowledge of integration architecture, security, and regulatory requirements. (Temenos banking software experience is preferred including jshow)- Experience in Splunk (or similar log aggregation tools) is an asset.- Proficiency in incident management and troubleshooting.- Proficient in problem-solving and critical thinking for effective incident resolution.- Experience with agile development methodologies.- Strong knowledge of ITIL processes, particularly in the areas of Incident, Problem, and Change Management.- Experience with Level 2 production support or higher.-
- Experience working directly with technical and business teams.- Knowledge of system and software quality assurance best practices and methodologies.- Flexible and adaptable regarding learning and understanding new technologies.- Understanding of database design, web servers and infrastructure.- Knowledge of network hardware, protocols, and standards.- Proficiency in using Jira / Conflue

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