Application and Business Analyst

2 weeks ago

Edmonton, Canada Art Gallery of Alberta Full time

**Flexibility**: part-time, approximately 20-30 hours per week for 7 month term.

The Art Gallery of Alberta (AGA) is seeking an enthusiastic and highly organized individual to join its Finance and Administration team as an Application and Business Analyst. Reporting to the Head of Finance and Administration, the Application and Business Analyst is responsible for the overall management of the AGA Customer Relationship Management system and other applicable software. As well, the Application and Business Analyst in coordination with CompuVision, supports the infrastructure requirements. The Application and Business Analyst serves internal customers (i.e., AGA business people in other departments) and external customers (i.e., Board, Donors, Members, business development) and coordinates and works closely with external information suppliers (i.e., Tessitura/TNEW, Counterpoint, and CompuVision) enabling efficient business operation by providing appropriate information technology support and solutions. The Application and Business Analyst is the interface between business and technical personnel (both development and support).

**Responsibilities**
- Develop and sustain a comprehensive understanding of the AGA infrastructure, softwares and business processes to support departments
- Acquire and sustain an expert level of knowledge of the applicable software (i.e., Tessitura/TNEW, Counterpoint and as required, additional software)
- Acquire and sustain infrastructure knowledge. In coordination with CompuVision, support the infrastructure and set up and maintain workstations such as laptops, monitors, mouse, keyboards and cables
- Create and sustain accurate system administrator documentation and training materials for succession planning
- Contribute to business budget process, identifying risks and recommending risk mitigating strategies as they relate to the applicable hardware and software as well as identifying business process improvement opportunities which will make the business operation more efficient and effective
- Monitor business processes and the applicable operations and performance, determine root cause issues, perform customization, configuration and coordinate test solutions that resolve issues and maintain stability within the applicable software
- Lead, oversee and/or participate in requirements meetings to elicit, identify, understand, and document business needs and requirements
- Develop business cases, in conjunction with business units process documentation requirements, which cost-justify technology investment
- Collaborate with and support Subject Matter Experts (SMEs) to maintain their documented business process and information flows, including how these systems support the business, processes to protect the integrity of their data to safeguard their alignment with CADAC, grant reporting and analytics
- Implement version and service pack updates
- Timely yearly setup system setups to support departments for their yearly setups
- Support/provide SME training for SMEs to train users
- Collaborate with and support SMEs to develop User Acceptance (UA) test plan and procedures
- Collaborate with and support SMEs during UA testing
- Perform other duties as assigned

**Qualifications**
- Experience in infrastructure/hardware support
- Post-secondary degree in relevant discipline [preferred]
- Member of the International Institute of Business Analysis (IIBA) [preferred]
- Experience documenting business processes and rules, data models, business cases and business case summaries
- Experience with business process re-engineering and business process modeling
- Basic physical fitness; this position requires that one stand or sit for a period of seven and a half hours

**DEADLINE**:This posting will remain open until filled.

The AGA is committed to promoting diversity and representativeness within our organization. We strive to provide and maintain a fair and equitable environment for all by valuing and respecting individual differences for our enrichment and that of the community we serve.

We respectfully acknowledge that we are located in Treaty 6 Territory, the traditional land of diverse Indigenous Peoples including the Plains Cree, Woodland Cree, Beaver Cree, Nitsitapi/Blackfoot, Métis, Nakota Sioux, Anishinaabe/Saulteaux/Ojibwe and Dene Peoples. We also acknowledge the many Indigenous, Inuit and Métis people who make Alberta their home today.

**Job Type**: Part-time
Part-time hours: 20-30 per week

Schedule:

- Monday to Friday

Work Location: One location

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