Customer Service Specialist
6 months ago
**Company Description**
Our Heavy Vehicle Parts Division is the country’s largest network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.
If the hat fits, we’d be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.
Our Traction Edmonton market is seeking a Customer Service Specialist to join our Sales team. Our package includes competitive salaries, benefits to start immediately, excellent health and wellness programs, access to endless training and development, and a great discount on auto parts
- Vendor Managed Inventory and Consignment Management
- Placing Orders for an assigned group of customers
- Order management (back orders, order fulfillment)
- Core and Warranty Management
- House Account Development
- Regular Call Cycle for an assigned group of customers
- Follow Up on Customer Leads
- Vacation Coverage
- Backfill during scheduled Account Development Specialist PTO to assigned group of customers
- Strong Team Player
- Strong ability to work with Branch Managers and ADS
- Attend and contribute to schedule Sales and Ops Meetings
- Strong Communication Skills both Verbally and Written
**Qualifications** To join our team you will need**:
- 5 Years Heavy Duty Parts Experience or Related Trade Certificate
- Ability to work autonomously and make sound decisions
- Experience in role where you were accountable for the results
- Customer first mentatlity - must demonstrate strong follow up and attention to detail
- Strong Presentation Skills and Written Communication Skills, Customer Focus, Teamwork, Planning, Organizing and Autonomy
- Strong Time Management Skills
- Must be able to learn and leverage Computer Systems
- Must be open to change management and suggest ways to change to drive efficiency
**Additional Information**
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us
We will contact you as soon as possible if we think we have the hat for you
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