Customer Care and Logistic Coordinator

2 weeks ago

Oak Bluff, Canada Lafarge Canada Full time

Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

Customer Care and Logistic Coordinator

**Requisition ID**:4546**Location**:Oak Bluff, MB, CA, R4G 0A5**Pay Type**:Hourly**WHO IS LAFARGE?**
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

**WHO ARE LAFARGE PEOPLE?**
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

**Overview and Primary Focus**:
Logistics Coordinator is responsible for the primary day-to-day duties in planning, entering, and scheduling of ready-mix concrete orders to job sites while adhering to all Lafarge safety policies and procedures. This role is responsible for being the first point of contact for customers based in our Oak Bluff logistics center.
- The work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs. Both a strong team-centric attitude and exceptional customer service phone etiquette are a must to be successful in this role.
- **Specific Accountabilities**:

- Adhere to all Lafarge safety policies and procedures.
- Manage customer calls, providing support based on inquiries and updating appropriate details on orders.
- Review orders to make sure they are accurate and identify/flag if they contain any special conditions.
- Inform customers of all relevant company policies including confirming orders, additional products, and driver responsibilities as well as any warnings and limitations.
- Provide support and knowledge for drivers; directions, site details and project information.
- Assist customer inquiries in regards to truck locations, approximate ETAs, order availability, additional products, pricing/quotes, special requests, load limit/vehicle weight, etc.
- Proactively contact customers with notice when orders are not operating as scheduled.
- Communicate any necessary information with the Operations, Quality Control, and/or Sales Team.
- Coordinate driver and QA/QC issues pertaining to active orders; communicating with appropriate parties as required.
- Document any and all issues regarding orders.
- Provide sales and billing coordinator information pertinent to billing accuracy.
- Investigate and develop solutions to problems as they arise - safety, driver schedule, rejected loads, etc.
- Complete miscellaneous filing, administrative work, issue investigations, and ticket queries as needed.
- Open availability - working different shifts and may require long hours based on business needs.
- Train new personnel
- Schedule workforce on a daily basis with the intention of maximizing service and minimizing costs while following guidelines of the Teamsters Collective Agreement.
- Assign drivers to appropriate trucks.
- Deal with the mechanical team for truck availability.
- Monitor efficiencies throughout the day.
- Monitor driver availability and advise of any issues.
- Other tasks and duties as required.

**Relationships**:

- This position reports directly to the Operations Manager while working closely with Dispatch as well as communicating with customers, pump operators, and placers to provide customer care. Additionally, the Logistics Coordinator will be in regular communication with Operations, Quality Control, and/or Sales Team.**Qualification Profile**:
**Education and Work Experience**
- High School Diploma or equivalent required
- Experience in the construction industry and/or logístical experience is an asset.
- Experience in a fast-paced call centre with multiple demands and metrics.

**Knowledge and Skills**
- Commitment to a Safety Culture
- Strong written and verbal communication skills
- Problem solving skills
- Exceptional listening skills
- Ability to multitask in a fast paced environment
- Effective negotiation, problem solving, and conflict resolution skills
- Strong time management skills and ability to perform several tasks at once
- Ability to work well under pressure with rapidly changing customer priorities
- Competency with all Microsoft Office and general native PC prog

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