Member Services Representative

2 months ago


Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

**Position**: Member Services Representative
**Position Type**: Five (5) Full-time, Temporary, Included
Until January 30, 2026 [External]
**Location**: Edmonton, Alberta
**Classification**: TP I
**Salary Range**: $58,574- $70,698
If you strive to provide the best customer service
in a call centre environment,
then you belong here.
What you’re passionate about
Providing exceptional customer service and creating a memorable customer experience is your ultimate goal. You have a knack for being patient and understanding while giving accurate and timely information to pension plan members in all stages of their careers and lives. Whether using a phone, a secure online portal or other written communication, you find a way to turn complex pension information into something that’s easy to understand. You enjoy being part of a busy team and take pride in a job well done, which means a happy customer and accurate documentation.
A typical day for the Member Services Representative
- Answering member and pensioner questions in a multi-channel contact centre environment
- Responding to incoming telephone inquiries
- Processing all activities related to contact with members and pensioners (workflows, notes, follow-ups and communication with other teams) as required
- Using resources and seeking guidance from experts to supplement or confirm knowledge
- Providing education to members and pensioners who are going through various stages of their lives or careers such as retirements, terminations, transfers, death or relationship breakdowns

What you bring
- Certificate or diploma (in business or finance is desirable)
- Work experience in a business or financial institution where calculations are performed, policies and procedures are followed, and a client focus exists
- One to two years of contact centre experience is an asset
- Aptitude for mathematical and financial concepts
- Knowledge of specific benefits and pension plans is an asset
- Excellent communication skills, written and verbal
- Knowledge of pension legislation and policies is desirable
- Enrollment in the Pension Plan Administration Certificate (PPAC) program is an asset

Why choose APS
APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.
And it sure feels good helping hard-working Albertans receive their well-deserved pensions.
What APS has to offer
- Defined benefit pension plan
- Community-minded workplace with a friendly team environment
- Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
- Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
- In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
- Discount programs through various partner agencies



  • Edmonton, Canada Servus Credit Union Full time

    **Employment Status**:Part Time - Guaranteed 20 hours per week **Compensation**:$20.07- $25.08 per hour **Additional Information**:This branch is open Tuesday - Saturday with extended hours Thursday and Friday's Servus is growing! We are currently looking for a **Member Service Representative **at our **Beverly branch** Servus's customers are also our...


  • Edmonton, Alberta, Canada 4Sight Immigration Services Ltd. Full time

    Job OverviewWe are seeking a highly skilled and organized Customer Service Representative to join our team at 4Sight Immigration Services Ltd. As a key member of our support staff, you will be responsible for providing exceptional customer service to clients and the public.


  • Edmonton, Canada Alberta Motor Association Full time

    YOUR favourite PLACE TO BE IS ONE STEP ahead. YOU'RE ALL ABOUT _going_ THAT _extra_ MILE TO _help_ OTHERS. Posted: 2024-10-04 Closing: Until Filled Location: Edmonton or Calgary (Work from Home) - How many times have people said to you, “You’re such a good listener”? Or “I knew I could count on you”? You’re the person your friends and family...


  • Edmonton, Canada Crunch Fitness-West Edmonton Mall Full time

    Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations. **Your Role**: A Member Services...


  • Edmonton, Canada Servus Credit Union Full time

    Servus is growing! We are looking for a part time **Member Service Representative** at our **Callingwood branch.** **Posting Closes**:December 6, 2024 end of day **Employment Status**:Part-time, (guaranteed min. 20 hours/week) **Hourly wage**:$20.57 to $25.71 per hour (based on education and experience) Servus Credit Union is Alberta's largest...


  • Edmonton, Canada Royal Glenora Club Full time

    An opportunity has just opened up for a full and part time Member Services Representative. This is our front desk position and the primary point of contact as members and guests enter the Club, and sets the tone for a warm, welcoming and positive experience for all members and guests. We provide an exceptional work environment, with some fun infused into...


  • Edmonton, Canada YEG FBO Services Full time

    The Shell AeroCentre is looking for one full-time Customer Service Representatives. This position is for a day shift ranging from 8-10 hours on Tuesday to Saturday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative (CSR) is responsible for providing exceptional...


  • Edmonton, Canada YEG FBO Services Full time

    The Shell AeroCentre is looking for one full-time Customer Service Representatives. This position is for a day shift ranging from 8-10 hours on Sunday to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative (CSR) is responsible for providing exceptional...


  • Edmonton, Canada Royal Glenora Club Full time

    We are a beautiful, newly renovated club centrally located in Edmonton’s striking river valley, serving private members in a multi-recreational facility. An opportunity has just opened up for a part time Member Services Representative. The front desk position is the primary point of contact as members and guests enter the Club, and sets the tone for a...


  • Edmonton, Canada Christian Credit Union Full time

    **Member Service Representative - Full time** Christian Credit Union is a financial services organization that encourages biblical stewardship, offers modern banking technology and a comprehensive range of financial services solutions with service and advice from experts. We are principled and benefit our members with competitive fees and rates while...


  • Edmonton, Canada Servus Credit Union Full time

    Servus is growing! We are looking for a part time Member Service Representative at our Southgate branch. Posting Closes: November 27, 2024 end of dayEmployment Status: Part-time, (guaranteed min. 20 hours/week) Monday to Saturday branchHourly wage: $20.57 - $25.71 per hour (based on education and experience)Servus Credit Union is Alberta's largest...


  • Edmonton, Canada Gateway Mechanical Services Full time

    **At Gateway Mechanical, the extraordinary is possible to achieve in the role of** **Customer Service Representative!** Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating, and air conditioning industry (HVACR). Attending to 40,000+ service calls...


  • Edmonton, Canada Servus Credit Union Full time

    Servus is growing! We are looking for a part time **Member Service Representative** at our **Harvest Pointe branch.** **Posting Closes: November 15, 2024 end of day** **Employment Status**:Part-time, (guaranteed min. 20 hours/week) Monday to Saturday branch **Hourly wage**:$20.57 - $25.71 per hour (based on education and experience) Servus Credit Union...


  • Edmonton, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...


  • Edmonton, Canada YEG FBO Services Full time

    The Shell AeroCentre is looking for one full-time Customer Service Representative Team Lead. This position is for a primarily evening shifts ranging from 8-10 hours on Sunday (day Shift) to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative Team Lead...


  • Edmonton, Canada Servus Credit Union Full time

    **Posting Closes**:October 11, 2024, 4:00pm MST **Employment Status: Full-time permanent(37.5 hours per week)** **Compensation**:$20.57 - $25.71 per hour Additional Information: This Branch is Monday - Saturday with extended hours Thursday and Friday Servus is growing! We are currently looking for a **Member Service Representative **at our **Bonnie Doon...


  • Edmonton, Alberta, Canada Sky Aries Educational & immigration Services Inc. Full time

    Job Description:We are seeking a highly organized and communicative Customer Service Representative to join our team at Sky Aries Educational & immigration Services Inc. As a key member of our customer service department, you will be responsible for providing exceptional support to clients and the public, ensuring their needs are met with professionalism and...


  • Edmonton International Airport, Canada YEG FBO Services Full time

    The Shell Aerocentre is looking for a full-time Customer Service Representative (CSR) located at the Edmonton International Airport. The CSR is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you are the first point of contact for our customers and the liaison between flight crews and...


  • Edmonton, Alberta, Canada Jaybees Diner Full time

    Job Title: Food Service RepresentativeLocation: Jaybees DinerSalary: $25,000 - $35,000 per yearJob Description:We are seeking a highly motivated and detail-oriented Food Service Representative to join our team at Jaybees Diner. As a key member of our staff, you will be responsible for ensuring that our customers receive exceptional service and have an...


  • Edmonton, Canada Royal Glenora Club Full time

    **Responsibilities**: - Supervise a team of customer service representatives and ensure excellent customer service is provided - Set performance goals and objectives for the team and monitor their progress - Handle escalated customer inquiries or complaints and resolve them in a timely manner - Develop and implement customer service policies and...