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Supervisor, Real Estate Support Services

5 months ago

Burnaby, Canada HUB International Full time

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team

We are BC’s largest insurance broker, growing 15% year over year We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

Competitive compensation

Comprehensive tuition financing and career-related training and development

Company matching RRSP contributions

Customizable flexible benefits options for you and your family

We promote work-life balance through flexible scheduling and hours

A progressive employee assistance program through LifeWorks

Mental and physical wellness initiatives

**HUB Cares**: we are a company that gives back and is active in the community

The Opportunity

As a Supervisor, Real Estate Practice Support Services in the Real Estate Division, you will report directly to the Vice President, Commercial Operations and provide exceptional operational leadership for the Service and Support Team. We are seeking a self-motivated individual with a strong attention to detail to join our Burnaby Still Creek location in a Regular Full-Time position.

Operational Responsibilities

Provide day to day support to the team to achieve their highest performance potential and deliver excellence in client experience

Ensure all Hub Service guidelines are met

Assist with developing and implementation of consistent practices and workflows for the team to meet business needs and create efficiencies

Work with the Team Leads to continuously improve the training program based on feedback

Participate in the Quality review process by completing reviews, sharing feedback with the team and identifying trends

Collaborate with business partners in Production, Claims and Underwriting

Maintain oversight of processing, activities management and Account Receivable support

Continue professional development and learning to enhance technical skills, soft skills and insurance knowledge

Other responsibilities as required

Talent Management Responsibilities

Coach and train staff to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.

Focus on development and career pathing for team members

Approve and manage staff schedules such as vacation, appointments, education

Coordinate vacation back-ups as needed

Host and maintain regular biweekly meetings with the team

Schedule monthly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals

Assist in establishing team priorities and goals

The Requirements

A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results driven and team oriented environment

Strong communication skills both written and verbal

Ability to time manage and prioritize tasks effectively in a fast paced environment

**Asset experience that will make you stand out**:
Level 2 license

Commercial or Real Estate Insurance experience

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page

Department General Management

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: Negligible

**Required Education**: Diploma