Learning & Development Coordinator (12-18 Month Secondment/contract)

5 days ago


Montréal, Canada Intact Full time

_Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._
- Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us._

**About the role**

Are you passionate about developing others? If so, this is an opportunity for you to join the HR Corporate Services Learning and Development team as a** Learning and Development Coordinator**.

You will have an opportunity to develop your adult education portfolio by collaborating on various projects related to the design and implementation of innovative learning strategies and processes.

**What you’ll do here**:

- Provide administrative and logístical support to learners, consultants, specialists, and facilitators
- Respond to all learning requests and queries in a reasonable timeframe
- Provide comprehensive technical support and training for HR/learning management system (Contact/Workday) (program/shell creation and management such as updates, closing unused courses, etc.)
- Leverage technical software such as Microsoft Teams and Contact to run workshops
- Support and collaborate with external vendors and internal business partners across all units (Claims, Data Lab, IT, HR, etc.) to ensure learners have a positive learning experience
- Provide comprehensive on-site and virtual support for workshops as needed (room bookings and set up, catering, supplies, equipment, etc.)
- Use a proactive, solution-based approach to continuously enhance the learner experience
- Ensure learners have timely access to learning materials (prerequisites, post work, course journals, etc.)
- Review and update learning survey links, calibrate survey data and run related reports
- Provide timely, ongoing status updates about unresolved and/or complex queries and issues in team meetings
- Process and monitor training expenses (billing, chargebacks, licenses, accreditations, etc.)
- Act as an ambassador for the HR Corporate Services Learning and Development Team while promoting Intact as a Canadian Top Employer
- Perform other related coordination and administrative duties as required

**What you bring to the table**:

- Bachelor's degree in Human Resources Management or a related discipline
- 1 to 3 years of relevant experience
- Technical aptitude in learning management systems (Workday)
- Intermediate to advanced knowledge of the Microsoft Office Suite
- Excellent time management and analytical skills
- Proficient written and verbal communication skills along with a proven ability to build relationships
- Organized, detail-oriented and a self-starter with a versatile ability to find collaborative solutions
- Strong team player who embraces change and is committed to continuous improvement in adult education
- Ability to multi-task and meet multiple individual and team deadlines in a fast-paced, dynamic work environment with changing priorities
- Discretely upholds confidentiality and manages sensitive situations with tact and urgency
- Proven ability to lead by example in alignment with Intact’s Values

LI-Hybrid

**What we offer**

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**_We are an equal opportunity employer_**
- At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives._- As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today._

**_
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available


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