Bilingual Helpdesk Support Specialist

2 weeks ago

Ottawa, Canada Compugen Inc Full time

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Requirements
- **Bilingual imperative (English/French)**:

- Secret security clearance
- Three (3) years of college diploma in Computer Science or an equivalent combination of education and professional experience related to the responsibilities of the position
- Strong technical knowledge of computer software and networks
- Enjoys helping others and is committed to providing unparalleled customer service
- Superior problem solving and experience supporting a wide scope of issues
- Passionate about technology and committed to continuous learning and personal growth
- Ability to support multiple versions of software and operating systems
- Ability to troubleshoot and resolve desktop computer, network, telecommunications and telephone problems in a Microsoft operating environment Windows 10 with Microsoft Office Suite (Office 2019)
- Experience with Office 365 and Azure cloud technologies
- Ability to provide clear direction on how to perform simple and complex tasks
- Ability to multitask and work well under limited supervision in a fast-paced office environment
- Excellent interpersonal, communication and project management skills

Qualifications
- Three (3) years of experience directly related to the responsibilities of the position
- Experience in any of the following areas would be an asset: Cloud Computing; SCCM; Active Directory; iPads, MS Teams, PC/Network Security

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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