Workforce Coordinator

3 weeks ago

Yellowknife, Canada NorthwesTel Full time

Northwestel is seeking a Workforce Coordinator to join the technical team This position is responsible for the timely coordination of technical resources and equipment to fulfil service orders according to customer specifications and departmental service delivery metrics. Primary focus for the role will be placed on missed appointment reconciliation, problem solving, and communication with customers in specifically targeted customer market segments.

Employment Equity

Specific Accountabilities
- Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
- Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with mínimal disruption to the customer.
- Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
- Coordinate travel plans for technicians as required to ensure customer requirements are met.
- Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
- Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
- Answer technician calls on service order progress providing support to Field Operations staff in real-time.
- Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
- Sign off all completed service orders and schedule follow-up appointments as necessary.
- Validate customer billing information on customer orders and enter charges to customer accounts.
- Prepare documentation for technical staff and administrative procedures as required.
- Act as business prime / process prime for departmental improvement initiatives.
- Shift work may be required for this position.
- Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
- Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required
- Grade Twelve education.
- Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
- Previous experience acting in a business or process analyst role supporting projects is an asset.
- Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
- Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
- Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
- Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
- Possess excellent English written/verbal communication skills.
- Experience in the Cable or Telecommunications industry is an asset.
- Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
- Knowledge of Northern geographic areas is an asset.

What We Offer You
- Health & Wellness Benefits, Pension Plan, Discounts
- Team Incentive Bonus
- Paid Vacation with a Vacation Travel Allowance
- Work-Life Balance
- Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.
- As a safety conscious COR Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement._

  • Workforce Coordinator

    1 month ago

    Yellowknife, Canada Northwestel Inc. Full time

    Workforce Coordinator**Northwestel Inc.** - Yellowknife, NWT - Full Time**Duration** - Permanent**Intended job posting audience**Northwestel is seeking a Workforce Coordinator to join the technical team! This position is responsible for the timely coordination of technical resources and equipment to fulfil service orders according to customer specifications...

  • Manager , Workforce Management & Capacity Planning

    4 weeks ago

    Yellowknife, Canada Northwestel Full time

    Job Details Description GENERAL ACCOUNTABILITY This position is responsible for providing a centralized service, referred to as the Control Centre, to coordinate, schedule and dispatch installation and repair service orders for all technical Field Services employees in an effective and efficient manner across all regions of Northwestel’s...

  • Coordinator, Labour Market Programs

    2 weeks ago

    Yellowknife, Canada Government of Northwest Territories Full time

    Job Information The Coordinator, Labour Market Programs (Coordinator) is responsible for the development and management of labour market programs and services including training and support materials to facilitate the full implementation of National and Territorial workforce, career and employment development programs throughout the Northwest Territories...

  • Homelessness Resource Coordinator

    1 month ago

    Yellowknife, Canada City of Yellowknife Full time

    The job & tender board for Northern Canada Full-Time Homelessness Resource CoordinatorThe City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all....

  • Homelessness Resource Coordinator

    1 month ago

    Yellowknife, Canada City of Yellowknife Full time

    The job & tender board for Northern Canada Full-Time Homelessness Resource CoordinatorThe City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all....

  • Homelessness Resource Coordinator

    1 month ago

    Yellowknife, Canada City of Yellowknife Full time

    The job & tender board for Northern Canada Full-Time Homelessness Resource CoordinatorThe City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all....

  • Facilities Project Coordinator

    1 month ago

    Yellowknife, Canada ATCO Group Full time

    **Who We Are**: ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging solutions, operational support services and disaster and emergency management for a diverse range of clients. We are a service-based organization made up of great people who work hard to get the job done and deliver excellence in the communities...

  • Library Coordinator, Yellowknife

    5 days ago

    Yellowknife, Northwest Territories, Canada Canadian Broadcasting Corporation Full time

    Position Title: Library Coordinator, Yellowknife (English Services) (On Site)Status of Employment:Temporary Long-Term (Fixed Term)Position Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by...

  • Homelessness Resource Coordinator

    1 month ago

    Yellowknife, NT, Canada City of Yellowknife Full time

    The job & tender board for Northern Canada Full-Time Homelessness Resource Coordinator The City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all....

  • Program Delivery Coordinator

    2 days ago

    Yellowknife, Canada Statistics Canada Full time

    Program Delivery Coordinator (Body Worn Camera) Reference number: RCM23J-- Selection process number: 23-RCM-EA-G-YEL-BWC- Royal Canadian Mounted Police Yellowknife (Northwest Territories) AS-03 - SP-ADM-03 $72, to $77, Closing date: 22 December - 23:59, Pacific Time Who can apply: Persons residing in Canada, and Canadian citizens and...

  • Program Delivery Coordinator

    1 day ago

    Yellowknife, Canada Treasury Board of Canada Secretariat Full time

    Program Delivery Coordinator (Body Worn Camera) Reference number: RCM23J-- Selection process number: 23-RCM-EA-G-YEL-BWC- Important messages We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the...

  • General Foreman

    4 weeks ago

    Yellowknife, Canada Nahanni Construction Ltd. Full time

    **ABOUT THE POSITION** The General Foreman will oversee the day-to-day operations in the field. The General Foreman directs and mentors the Labourers and Foreman onsite within the scope of authority. The General Foreman is responsible for client relations and completion/delegation of all tasks assigned by the Project Manager. The General Foreman is located...

  • Hygiene Advisor

    4 weeks ago

    Yellowknife, Canada Arctic Canadian Diamond Company Full time

    **About Arctic Canadian Diamond Company** Arctic Canadian is a Canadian mining company and a significant producer and supplier of premium rough diamond assortments to the global market. The company owns and operates the Ekati Diamond Mine, located in Canada’s Northwest Territories. In addition to its mining and exploration operations, Arctic Canadian has...

  • Conservation & Protection Supervisor

    2 days ago

    Yellowknife, Canada Treasury Board of Canada Secretariat Full time

    Conservation & Protection Supervisor Reference number: DFO23J-- Selection process number: 23-DFO-CEN-EA- Important messages We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact...

  • Supervisor, IT Service Delivery

    2 weeks ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    2 weeks ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    2 weeks ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Supervisor, IT Service Delivery

    2 weeks ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Senior Server and Network Specialist

    5 days ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...

  • Senior Security Systems Specialist

    5 days ago

    Yellowknife, Canada Workers' Safety and Compensation Commission Full time

    The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the...