Vp, Canadian Disability

5 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

Our Manulife, Group Benefits team differentiates itself based on the products, solutions and experiences we deliver. We are obsessed with the customer and focus on supporting our plan sponsors in delivering the culture and organizational health that’s unique to them. Supporting over 25,000 plan sponsors and close to 4 million members, Manulife is an industry leader in Disability Management and pride ourselves in the services we provide. We support a wide range of employers across Canada - and we need to keep pace with their changing needs. As a company, we are undergoing a significant transformation - shifting to more flexible solutions, digital, data driven experiences and engagement is at the forefront of this journey, leveraging analytics and behavioral economics are foundations to our future.

Reporting to the Chief Operations Officer and CIO, Canada, VP, Canadian Disability & Group Life is accountable for oversight, strategic planning and overall management of the operational objectives of the Group Disability and Life business, the largest Life and Disability organization in Canada. With over 1,200 employees across Canada all obsessed with delivering exceptional service, this is a challenging operational role that requires a dynamic strategic leader. But that’s not all, we have a dynamic team across Manulife who you’ll collaborate brilliantly and celebrate successes alongside Finally, our partnerships across the wide spectrum of health is paramount, we’re looking for a strategic market leader.

This is a unique, large scope, high impact leadership opportunity in this market for a talented business and people leader. Inspiring and owning market-leading service, business accountability, operations and collaboration across internal and external partners.

**Key Accountabilities**
- Provide strategic direction and leadership to the Group Life, Critical Illness, Disability and Absence Management Solutions businesses. Ensure that our disability strategy and action plans focus on evolving the ways in which we service our customers and their employees, while equipping our employees with the tools to deliver best in class service.
- Own the P&L responsibilities centered on delivering exceptional service to our clients. Manages departmental budgeting process associated with P&L responsibilities while allocating resources effectively to achieve goals.
- Provide direction and oversight on the transformation and continuous improvement of our Disability operations to mitigate risk, drive cost efficiencies, improve the customer experience and deliver improved health outcomes for our customers.
- Critical member of both the Operations Leadership Team and the Group Benefits Leadership Team, with accountability to collaborate and drive continuity aimed to deliver on Manulife’s overall objectives.
- Our integrity is paramount, ensure appropriate financial and operational risk management processes are in place, including risk associated with Manulife’s reputation, litigation, and overall disability claims practices.
- Act as an executive sponsor and responsible to manage key clients and market partners.
- Will oversee the relationship with the Canadian Armed Forces (CAF) and SISIP Financial, a crown agency that operates within the CAF to deliver a variety of programs and services to CAF members. This includes being accountable for the financial soundness and profitability of the plan while identifying and implementing new opportunities.
- Ability to work across a matrixed corporate structure and build relationships and partnerships, internally & externally, with senior-level management, vendors, clients, and other stakeholders.
- Build, lead and develop a robust team that will execute with excellence and consistently work toward driving high-performance within the team.

**Job Requirements**:

- Minimum 10 years progressive experience in group disability operations and/or financial management roles
- Relevant university education, healthcare background, considered an asset.
- In depth knowledge/experience in the group life and disability business and industry including understanding the market demands and the competitive landscape
- Clear grasp of the financial, regulatory, and legal environment within the Disability industry, remaining current on changing requirements and anticipating trends or opportunities
- Proven strategic and tactical leadership skills; ability to link specific and

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