Customer Service Assistant, Intermodal
4 weeks ago
Specific responsibilities include:
- Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
- Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
- Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
- Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison’s operation.
- Handing customer inquiries off the general queue in a pleasant and efficient manner.
- Prior Transportation, and/or Logistics experience is an asset, but not a must
- Sound analytical and critical thinking skills
- Decision making and organizational skills
- Proven communication and time-management skills
- Strong customer service and relationship-building skills
- The ability to thrive in a fast-pace, deadline-oriented environment
Why Bison:
- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
- Join our engaging Wellness Program & extracurricular sports teams
About Bison:
- Celebrating over 50 years in Business
- Named as Canada’s 10 Most Admired Corporate Cultures
- Active in giving back through Corporate Social Responsibility and Charitable Giving
- Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.
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