Customer Service Assistant

2 weeks ago

Winnipeg, Canada IDC Communications Full time

Reporting to the Store Manager and/or Senior Sales Consultant, the Customer Service Assistant is responsible for managing customer traffic and helping customers to the best of their abilities before handing them off to a Sales Consultant. In addition to this, they are also responsible for day to day administrative and cleaning tasks.

Key Responsibilities (but not limited too):

- Greet all customers within 2 seconds of entering the Store. Use probing questions to determine why they are in the Store, assist them if possible or direct them to Bell MTS Sales Consultant.
- Receive inventory and put stock away on shelves and pegs.
- Ensure every peg in the Store has product on it.
- Answer store calls within 3 rings.
- Process prepaid card and accessory sales.
- Perform lease, modem, and remote exchanges for customers.
- Take out all garbage and cardboard daily.
- Assist in all Store cleaning duties including but not limited to sweeping, mopping, dusting, wiping, and vacuuming.
- Sign for all incoming shipments received and alert Senior Sales Consultant that said shipments have arrived.

Hours for this position will be:
Wednesday-Friday 11 am to 7 pm Saturday 10 am to 6 pm Sunday 12 pm to 5 pm (37 hours per week)

Tasks can be added to the job description at any time as directed by the Store Manager and/or Senior Sales Consultant. The Customer Service Assistant should always be productive.

**A diverse and inclusive work environment**

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the IDC Communications Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

**We embrace a strong, values-based culture**

Our three core values are our engrained in our corporate culture. They guide the decisions we make for all our consumers, our customers, our people, our communities, and the environment.

We always do the right thing

We do what we say when se say we are going to do it

We treat others how we want to be treated

**Job Types**: Full-time, Fixed term contract
Contract length: 1 month

**Salary**: $15.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-01-28
Expected start date: 2023-01-30

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