Outbound Associate

1 week ago

Toronto, Canada SP Data Digital Full time

**Who We Are**:
We are SP Data Digital, and we like to shake things up We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telcom, Finance, Technology, and Security

**What We Offer**:

- **100% Work From Home Opportunity**:

- Two weeks of fully paid training
- **Hourly base wage of $16.75 to $19.00 per hour + bonus**:

- Full-time positions - 40-hour week
- Opportunity for growth and development
- We have great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered)

**The Job**:
As a** WORK FROM HOME Outbound Sales Associate** in the GTA, you will place calls to existing and past customers who have expired or expiring home services to offer upgrade, renew and up-sell add-on options for their existing Phone, Internet, and TV packages. You’ll be:

- Making outbound calls, building rapport, and creating a great customer experience by asking probing questions and actively listen to the customer’s request
- Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit them
- Review the customers’ file to ensure they’re receiving the best value for their account
- Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution

Do you have experience working in a customer service sales environment? Are you ambitious, outgoing, and an outstanding communicator? Do you want to work for a company that has a phenomenal culture and a fun working environment? _We want you on our team_

**You’d be a Great Fit if you are**:

- Exceptional communicator with both verbal and written skills allowing you to communicate ideas in a clear and concise manner
- Empathetic person with the ability to relate to various personalities and age groups and foster fast relationships with customers so sales become easy
- Sales-oriented individual with at least 6 months - 1 year of sales experience - knowledge with up-selling, win-back, and renewals are an asset
- Intellectual with a deep understanding of computers and an ability to learn and navigate new software using multiple platforms at a time
- Problem solver, using past experiences and your creative brain to craft solutions that makes sense for our client and the customer
- Self-motivated and can complete multiple tasks at a time with ease
- Eager with a willingness and desire to receive coaching and mentorship

**SP Data Digital is an Equal Opportunity Employer**: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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