Seasonal Outbound Operations Supervisor

4 days ago

Toronto, Canada Mejuri Full time

Mejuri is the category-defining fine jewelry brand designing high-quality pieces created to be worn every day. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened eight retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Mejuri Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

**Who you'll be working with**:

- Hi, I’m Stephanie Grasso, and I’m currently the Senior Manager Fulfillment Operations at Mejuri. I am responsible for overseeing all operations at our Toronto Fulfillment Center including shipping, receiving and engraving all of our beautiful Mejuri pieces. I recently joined Mejuri in 2021 and was enticed by the amazing culture and employee dedication that was clear to me right from the start.

**The role**:

- The Outbound Supervisor will be responsible for leading operations as it pertains to picking, replenishment, engraving, packaging and shipping in the Fulfillment Center. Working closely with Inventory, Purchasing & Planning, Customer Happiness, Marketing and PR, Logistics, and Inbound teams, the Outbound Supervisor will ensure that all Customer Orders, Marketing Orders and Internal Shipments are picked and/or engraved, packaged and shipped as per assigned planned ship dates.

The Outbound Supervisor will partner with Inventory to ensure that all Inventory issues are investigated, and escalate any issues to Customer Happiness as required. They work as a coach and mentor to their team and ensure training is adequate for team success. To succeed in this position, the Outbound Supervisor must be capable of planning workload, motivating their team, and reviewing and tracking overall performance.

**What you'll do**:

- Oversee and direct all day-to-day picking, engraving, and pick bin replenishment, packaging and shipping and material movement within the Fulfillment Center
- Manage direct reporting relationships with a team of Picking,Engraving,Packing, Material Handler and Shipping Associates and Team leads
- Track and report performance and KPIs as it pertains to picking and engraving and order delays SLA’s
- Ensure all employees are trained and capable of completing required tasks
- Coach employees to ensure all health, safety and company policies and procedures are followed
- Investigate and report all shipping delays as it pertains to planned ship dates
- Provide daily direction to Outbound Team Leads as it relates to day-to-day tasks in the FC
- Record and escalate process and performance issues as it pertains to your team
- Maintain storage conditions and restocking of all materials, workstations and Pick Bins in Vault/Picking area.
- Lead and participate in continuous improvement activities and problem-solving initiatives.

**What you'll bring to the team**:

- Minimum 2-3 years of warehouse supervisory experience preferably in shipping and receiving environment
- 2+ years managing direct reporting relationships
- Proficient with MS Office/Google Sheets and other standard office technology
- Experience with enterprise resource planning and WMS software

**Thing we consider an asset**:

- Knowledge of general warehouse operations with a focus on picking and replenishment
- Familiar with GSuite, Slack, Fulfil.io and Spree
- Lean Six Sigma exposure or continuous improvement exposure is a plus

**Benefits at Mejuri**:

- A minimum of two weeks vacation (for full time employees), plus personal days and three religious observance days.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
- Semi-annual performance and compensation reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount

**Accommodation / Accessibility**:

- Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

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