Customer Accounts Associate
7 months ago
Job Description
Bilingual Customer Accounts Associate, Collections - Permanent, French/English
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.
TFS currently has an exciting full-time permanent opportunity as the Customer Accounts Associate reporting to the Manager, Collections. In this position, you will partner with customers to clearly communicate account status and ensure any late payments are addressed and averted. You will be responsible for inbound and outbound inquiries from customers to minimize delinquencies and losses to TFS lease and finance accounts.
What We’ll Bring:
- A hybrid work environment.
- A work environment built on teamwork, flexibility, and respect.
- Competitive compensation package including health and dental benefits and bonus.
- Health and dental benefits effective immediately.
- Company pension plan with matched contribution.
- Associate vehicle discount program.
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Fitness reimbursement.
- Great company culture-Respect for people and continuous improvement is at our core.
- Competitive time off benefits.
- Summer Hours - condensed work week during the summer.
What You’ll Be Doing:
- Responsible for handling inbound and outbound calls for collection accounts for assigned portfolios while maintaining a respectful and customer centric approach.
- Responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance.
- Evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models.
- Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and forms.
- Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions.
- Use appropriate collection and skip-tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
- Promptly report/refer sensitive and complex issues to the Supervisor.
- Complete non-phone-based projects and account maintenance/remediation efforts.
- Offer critical decision-making as necessary when assigning accounts out for repossession.
- Negotiate total losses / insurance settlements.
- Follow up on escalated and cancelled insurance accounts.
What You’ll Bring:
- Bilingual - written and oral fluency in English and French.
- 2 + years relevant work experience; preferably in automotive finance.
- High School diploma or equivalent. Post Secondary diploma or degree preferred.
- Excellent communication, negotiation and decision-making skills.
- Strong organization skills with the ability to handle multiple priorities.
- Work collaboratively with other team members at all levels of the organization.
- Self-starter with the ability to work independently.
- You must be available to work a shift between the hours of 8:00 am to 8:00 pm.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.
-
Bilingual Assistant Customer Accounts Associate
7 months ago
Toronto, Canada Toyota Full timeJob Description Bilingual Assistant Customer Accounts Associate, Collections - 12 month contract About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a...
-
Account Associate
2 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 209692 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Account Associate, Custody Services provides and delivers proactive administrative and client service support to Account Managers and client portfolios of diverse sizes and complexity. The Account Associate may support specific...
-
Account Associate
6 days ago
Toronto, Canada Scotiabank Full timeRequisition ID: 175374 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The Account Associate, Custody Services, provides and delivers proactive administrative and client service support to Account Managers and client portfolios of various size and complexity, servicing wealthy private...
-
Account Associate
3 weeks ago
Toronto, Canada Scotiabank Full timeRequisition ID: 159315 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** The Account Associate, Custody Services, provides and delivers proactive administrative and client service support to Account Managers and client portfolios of various size and complexity, servicing wealthy private...
-
Accounts Receivable Associate
2 weeks ago
Toronto, Canada LG Electronics Canada Full timeThe Accounts Receivable Associate is responsible for the collection, order releasing and reconciliation of active portfolio accounts. The Associate ensures that LG receives prompt payments while adhering to established credit limits and overall adherence to credit policies and procedure. **PRINCIPAL RESPONSIBILITIES**: **Order Approval**: - Regularly...
-
Accounting Associate
7 months ago
Toronto, Canada Cardata Full timeAt Cardata, our goal is to provide cost-effective and accurate ways to reimburse drivers for using their personal vehicles for work. We partner closely with our customers to provide best-in-class support, service and technology to Drive What Matters for them and their employees. We recently secured an investment of over $100M to fuel our **vision **of...
-
Chief Accounting Associate
2 weeks ago
Toronto, Ontario, Canada OPENLANE Full timeOverview">We are seeking a highly skilled Chief Accounting Associate to join our dynamic team at OPENLANE. As an integral member of our accounting department, you will be responsible for providing exceptional support in general accounting functions, ensuring seamless billing, payment processing, and invoicing.About the Role">This is a fantastic opportunity...
-
Customer Service Associate
2 weeks ago
Toronto, Ontario, Canada Cintas Full timeAt Cintas, we're seeking a dedicated Customer Service Associate to provide exceptional support to our internal partners and external customers. As a key member of our team, you'll be responsible for delivering prompt issue resolution, data entry, and account reconciliation.Key Responsibilities:Answering customer calls and resolving issues efficientlyData...
-
Associate Account Executive
2 hours ago
Toronto, Canada Microstrategy Canada Full time**Job Description**: **Associate Account Executive Job Description** The Associate Account Executive will be responsible for conducting Strategic Business Development to new targets within both prospect and existing accounts, with the objective of introducing/positioning MicroStrategy’s products and services to key decision-makers to drive activity...
-
General Accounting Associate
2 days ago
Toronto, Canada HC Global Fund Services, LLC Full timeAs **General Accounting** **Associate**, you will be responsible for such duties and responsibilities that are normally associated with your position, which include, but are not limited to the activities enumerated below: **General Accounting and Tax** - Performs balance sheet accounts reconciliations and analyses. - Prepares workbooks and financials for...
-
Account Receivable Associate
1 day ago
Toronto, Canada Kumon North America, Inc. Full timeThe Accounts Receivable Associate is responsible for collecting payments and assisting with tracking payments, managing banking deposits, and running reports that document profits and losses. **Responsibilities**: - Process accounts and incoming payments in compliance with financial policies and procedures - Perform day to day financial transactions,...
-
Customer Connections Associate
7 months ago
Toronto, Canada Toronto Hydro Full time**WORK ILLUSTRATION**: Reporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional...
-
Accounting Associate
24 hours ago
Toronto, Canada Allied Technical Solutions Inc. Full timeATS is the industry leader in using technology to revolutionize engineering and design processes. We create tools to help designers and architects to integrate complex systems quickly and accurately for North America’s most exciting building projects. ATS has a strong work ethic committed to delighting clients and providing them with exceptional service....
-
Accounts Receivable Associate
1 week ago
Toronto, Canada Cineplex Full timeJob Description The AR Associate performs a variety of Accounts Receivable tasks which include processing accounts receivable invoices and incoming payments in compliance with financial policies and procedures. In addition, performs day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable...
-
Customer Connections Associate
7 months ago
Toronto, Canada Toronto Hydro Full timeReporting to the Manager of Customer Connections Planning & Technical Analysis, the Customer Connections Associate is responsible for the day-to-day support of systems, processes and activities that drive the centralized intake for all customer-initiated connections projects. The incumbent will participate in departmental or divisional projects to enhance...
-
Customer Success Associate
2 days ago
Toronto, Canada Intelex Technologies Full time**Position Overview** This is an exciting and challenging customer advocacy opportunity in a software environment. We are looking for a Customer Success Associate who is adept at building lasting relationships and finding elegant solutions to complex problems. As a Customer Success Associate you will be responsible for the loyalty and retention of a...
-
Personal Lines Account Associate, Pcg
7 days ago
Toronto, Canada HUB International Full timeHUB International’s vision is to be everywhere risk exists - today and tomorrow. Helping protect what matters most. Personal Insurance Account Associates promote HUB’s personal insurance products to new and existing customers. It is an Account Associate’s role to work with an Account Manager with a book of business, building up long-term relationships...
-
Associate Account Manager
3 hours ago
Toronto, Canada Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....
-
Accounting Customer Specialist
24 hours ago
Toronto, Canada Jonas Software Full time**Accounting Client Success Specialist** **Jonas Software - Premier Division** Jonas Premier is a leader in financial construction cloud software seeking a Client Support Associate to join their team. Premier prides itself on advancing the construction industry through software & technology. Innovation, culture and team are core values we live by....
-
Accounts Receivable Associate
7 months ago
Toronto, Canada Demant Canada Full time**Job Summary** Demant Canada Ltd is recruiting an Accounts Receivable Associates in our North York Office. Reporting to the Finance Operations Manager, this position will perform a variety of accounting functions with their primary focus on Collections. **Job Duties & Responsibilities** - Regular contact with customers regarding outstanding accounts to...