Fulfillment Center Operations Supervisor

7 months ago


Toronto, Canada Mejuri Full time

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

**The Role**:
Hi, I'm **Stephanie Grasso**, and I'm currently the Senior Manager, Fulfillment Operations at Mejuri, looking for an Fulfillment Center Operations Supervisor - Outbound** **to join our team.

We are looking for a highly skilled supervisor to run our Outbound operations as it pertains to picking, replenishment, engraving, packaging and shipping in the Fulfillment Center. They will work as a coach and mentor to their team and ensure training is adequate. To succeed in this position, the Outbound Supervisor must be capable of planning workload, motivating their team, and reviewing and tracking overall performance.

**What You'll Do**:

- Oversee and direct all day-to-day picking, engraving, packaging and shipping and material movement within the Fulfillment Center
- Manage direct reporting relationships with a team of Picking,Engraving,Packing, Material Handler and Shipping Associates and Team leads
- Track and report performance and KPIs as it pertains to picking and engraving and order delays SLA's
- Ensure all employees are trained and capable of completing required tasks
- Coach employees to ensure all health, safety and company policies and procedures are followed
- Investigate and report all shipping delays as it pertains to planned ship dates
- Provide daily direction to Outbound Team Leads as it relates to day-to-day tasks in the Fulfillment Center
- Record and escalate process and performance issues as it pertains to your team.
- Lead and participate in continuous improvement activities and problem-solving initiatives.
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers.
- Conduct annual performance reviews for all staff within the department

**What You'll Bring To The Team**:

- Ability to participate in development and documentation of processes, procedures, and SOPs.
- High degree of accuracy, attention to detail and a demonstrated ability to analyze complex transactional processes.
- Excellent planning, time management, collaboration, decision making, organization, and presentation skills.
- Strong leadership experience and strong team-building abilities
- Hands-on experience in an operational environment.
- Excellent problem-solving skills
- Excellent communication and interpersonal skills

**Benefits at Mejuri**:

- A minimum of three weeks vacation, plus personal days and three religious observance days.
- A hybrid work model for all corporate roles.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount

**Accommodation / Accessibility**:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

LI-Onsite

**Accommodation / Accessibility**:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.



  • Toronto, Canada Amazon Canada Fulfillment Services, ULC - B85 Full time

    Bachelor's degree or equivalent - 2+ years of business analyst, data analyst or similar role experience - 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - Experience with SQL - Experience defining requirements and using data and metrics to draw business insights -...


  • Toronto, Canada Amazon Canada Fulfillment Services, ULC Full time

    Bachelor's degree - 5+ years of finance or a related analytical field experience Where will Amazon’s growth come from next year? In five years? Which product lines are staged to quintuple in size, and which ones are mature? These are some of the most important questions at Amazon today. North American Customer Fulfillment (NACF) will be the answer to...


  • Toronto, Canada Fairweather Full time

    **Fairweather** is one of Canada’s leading women's fashion retailers carrying a wide selection of fashionable women's clothing, with over 100 stores from coast to coast. We’re always looking for a variety of talented, great, hardworking, passionate people for our in-store, store operations and head office. Whether you’re a graduate ready to start your...


  • Toronto, Canada Fairweather Full time

    **Fairweather** is one of Canada’s leading women's fashion retailers carrying a wide selection of fashionable women's clothing, with over 100 stores from coast to coast. We’re always looking for a variety of talented, great, hardworking, passionate people for our in-store, store operations and head office. Whether you’re a graduate ready to start your...


  • Toronto, Canada Siren Group Full time

    **Are you someone with great customer service skills, the ability to manage multiple priorities, and a good leader of people with a strong wish to continue a career in a contact center? Are you willing to join a quickly growing, product-oriented company while working remotely from home? Then welcome to Siren Group! By joining Siren, you become a part of an...


  • Toronto, Canada Mejuri Full time

    Mejuri is the category-defining fine jewelry brand designing high-quality pieces created to be worn every day. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a...


  • Toronto, Canada Salute Full time

    Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Security Supervisor to join our team and...


  • Toronto, Canada Amazon Canada Fulfillment Services, ULC. Full time

    5+ years of tax, finance or a related analytical field experience - 5+ years of multiple finance and accounting roles experience - 6+ years of Accounts Receivable or Account Payable experience - 6+ years of building financial and operational reports/data sets that inform business decision-making experience - 6+ years of creating process improvements with...


  • Toronto, Canada JENNY BIRD Full time

    **Employment type: Full - time, **_1 Year Maternity Leave_ Hi, I'm Emine from JENNY BIRD. I'm the Operations Sr. Manager and we are looking for a Fulfillment Operations Manager to join the team. I have been with the company for over 5 years and started as a part-time Fulfillment Coordinator. I support our growing DTC and B2B Channels. It has been a very...


  • Toronto, Canada Printful Full time

    Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world’s leading printing, warehousing, and fulfillment companies. Since opening in 2013, we’ve been trusted to print 40M+ items and have grown into a team of 1,800+ employees worldwide. After...


  • Toronto, Canada Jenny Craig Full time

    Jenny Craig has helped millions of people unlock the best version of themselves with our proven weight loss and weight management program. We're passionate about improving others’ lives and making weight loss easier with great-tasting food, unparalleled support, and the latest science-backed strategies. Jenny Craig coaching centers have always been an...


  • Toronto, Canada Jenny Craig Full time

    Jenny Craig has helped millions of people unlock the best version of themselves with our proven weight loss and weight management program. We're passionate about improving others’ lives and making weight loss easier with great-tasting food, unparalleled support, and the latest science-backed strategies. Jenny Craig coaching centers have always been an...


  • Toronto, Canada SENTALER Full time

    **COMPANY DESCRIPTION** SENTALER is a fast-growing, global luxury fashion company based in Toronto. Our mission is to inspire and empower our consumers and community through our collections and partnerships. Creativity and attention to detail is at the forefront of our strategy, while we strive to empower individualism, inclusivity and diversity and...


  • Toronto, Canada Boxhub Full time

    Hi, I'm Raman, the Head of Fulfillment Operations at Boxhub. Our overarching goal is to redefine how shipping containers are traded, transported, and utilized. My team is committed to translating this vision into reality by elevating supply chain and logistics performance. We confront intricate challenges daily by employing strategic thinking and data...


  • Toronto, Canada Printful Full time

    Printful is one of the world’s leading printing, warehousing, and fulfillment companies—and we’re among the fastest-growing companies in the US - We fulfill and ship custom clothing, accessories, and home & living items for online businesses. Since opening in 2013, over 300K+ business owners have trusted us to turn their ideas into brands and...


  • Toronto, Ontario, Canada Ontario Healthcare Center Full time

    About the RoleOntario Healthcare Center is seeking a skilled Vocational Nurse to join our nursing team. As a Licensed Vocational Nurse, you will play a vital role in providing high-quality care to our residents.Key ResponsibilitiesProvide routine daily nursing care to residents in accordance with facility standards and directions from supervisors.Ensure all...


  • Toronto, Canada Printful Full time

    Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world’s leading printing, warehousing, and fulfillment companies. Since opening in 2013, we’ve been trusted to print 40M+ items and have grown into a team of 1,800+ employees worldwide. After...


  • Toronto, Canada CRATE & BARREL Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...


  • Toronto, Canada Amazon Canada Fulfillment Services, ULC Full time

    Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) - 5+ years of tax, finance or a related analytical field experience Our Global Customer Fulfillment (GCF) finance teams predict the global product mix for our online store, source the products, and predict what consumers...


  • Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...