Membership Sales Specialist
2 weeks ago
**LOCATION: Work-From-Home**
**TERM: Full-Time, 4-Month Contract**
The Membership Sales Specialist is required to sell new CAA memberships to the public, primarily by phone, and follow up with existing members to renew, cross-sell, and explore opportunities to enhance their memberships. The incumbent is required to ensure complete services are provided to current and prospective members of CAA North & East Ontario. This position is full-time, 37.5 hours per week, and requires evening and weekend work on a rotational basis.
**Job Function and Responsibilities**:
- Sell CAA memberships by phone
- Utilize prepared scripts, and respond to ad hoc inquiries to educate current and potential members on the value of CAA membership and other products and services (cross-sell and upsell as appropriate)
- Respond to member inquiries regarding membership, helping them choose the best type of membership for themselves and their families.
- Reactivate CAA memberships by identifying and overcoming objections and presenting a value proposition pertinent to the consumer. Assist Members wishing to terminate their membership by probing and identifying the reasons and linking a value add service in order to salvage the cancellation.
- Ensure the Members’ privacy and consumer interests are protected.
- Follow up on all initial contacts and conduct Outbound Campaigns as assigned by the Manager, Call Centre.
**Qualifications**:
- Minimum of Grade 12 or Equivalent
- Call Centre or retail sales experience required
- Fluency in both Official Languages is desirable
- Basic Computer Skills
- Residing in the Ottawa-Gatineau region is preferred
**Key Competencies**:
- Must be self-disciplined; able to meet required sales and call attainment quotas
- Flexibility to work shifts as determined by business needs
- Clear and concise communication skills
- Sales ability; able to ask for the sale and persuade a reluctant consumer
- Ability to adapt quickly and give creative, accurate responses
- High energy level
**Compensation**
- $15.53 per hour
- Generous commission structure
Employment is contingent on a successful Criminal Background Check and references.
Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.
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