Delivery Consultant Manager

4 months ago

Markham, Canada IBM Full time

Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you'll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you

Your Role and Responsibilities
hire, coach, and cultivate high performing teams made up of diverse, exceptional services delivery
professionals. You will develop a high performing team who engages with clients to deliver projects
for IBM Technology while fostering a learning culture where your team develops and demonstrates
their skills. In this role you will coach and lead from the front as s a trusted, empathetic leader
committed to your team's and client's success. As a leader of this fast pace, client focused team,
you'll collaborate across IBM to optimize services engagements and trailblaze new solutions that
address real business challenges.
We're passionate about success. If this role is right for you, then your achievements mean your
career is flourishing, your teams are succeeding, and our clients are thriving. To help ensure this
win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technical

client-facing team of exceptional delivery professionals in IBM Technology.
- Accelerating Adoption of IBM Technology: Collaborating with your Delivery Consultants, the

IBM Account team, clients, and partners to accelerate delivery and adoption of IBM
Technology.
- Building Client Relationships: Creating and maintaining enduring, trusted relationships at

technical levels within clients (including CIO's, CTO's, Developers, Data Scientists,
Architects) and establishing IBM as an essential partner.
- Team Coaching for Success: Coaching your team, with clarity and conviction, to ensure they

fully understand how to do their jobs successfully and achieve their KPI including utilization,
customer satisfaction and quality standards.
- Profit and Loss Management: Evaluating and managing profit and loss for your assigned

resources.
- Growth Mindset Traits in Problem-Solving: Demonstrating growth mindset, courage,

curiosity, and leadership in solving problems.
NAIWD24

Required Technical and Professional Expertise
- Experienced Technical Leader: Seasoned technical leadership with the associated credibility, having proven experience of managing large diverse services delivery teams, with a specific focus on scaling these teams through effective performance management, process improvement and delivering on team KPI targets. It is the proven ability to translate tactical imperatives into operational discipline to achieve defined outcomes, while driving the adoption of complex, enterprise-grade technology solutions.
- Coaching Excellence and Culture Growth: Demonstrable mastery of deal and situational

coaching, whilst fostering a high performing, growth-minded and candid culture.
- Practical Skills in Technology Areas: Deep practical and applied skills in one of the following

areas (with competent understanding across a broad selection of products within the
respective portfolio’s and importantly, their enterprise inter-connectivity): Cloud, Data and
AI, Automation, Integration or Security.
- Financial Oversight and Management: Experience of oversight and management of profit

and loss

Preferred Technical and Professional Expertise
- Automation Technologies: Experience with one more of the following Automation

technologies: MQ, API Connect, App Connect Enterprise, Cloud Pak for Automation, Cloud
Pak for Integration, Tivoli Monitoring, Instana, Netcool, Watson AI Ops, Turbonomic or the
equivalent enterprise solution.
- Multi-Cloud Platforms: Working knowledge of AWS, Azure and VMware Virtualization.
- Programming Skills: Working knowledge and skills working with Java, Shell scripting,

python, Kubernetes, Containers, Perl)
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ gro

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