Delivery Consultant

4 months ago

Markham, Canada IBM Full time

Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you'll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you

Your Role and Responsibilities
- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to
- Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration, and product support with a sense of urgency.
- Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
- Technical Solution Workshops: Conducting and participating in technical solution workshops.
- Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
- Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
- Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required Technical and Professional Expertise
- Required Education: Bachelor's Degree
- Ability to work in a high-pressure environment, and to deadlines. Customer service skills
- Troubleshooting skills and logical thinking
- Ability to work with and analyse large volumes of data
- Advanced regular expression coding skills
- 3 or more years of analytical experience.

3 or more years of solution consulting or relevant industry experience.

Preferred Technical and Professional Expertise
- Strong data manipulation skills, including an advanced knowledge of Microsoft Excel is essential (note - a test is conducted as part of the interview process).
- Experience in the delivery of training.
- Experience in any of the following domains will be highly regarded: Energy management, Utilities, Sustainability.
- Experience with or knowledge of any of the following will be highly regarded: energy services, energy tariff/billing and meter data processes such as NEM12, BMS or similar meter/sub-metering technologies.
- Experience in BI, data warehousing, statistical or reporting tools would be advantageous.
- Experience in Agile software environments is a plus.
- Ability to work autonomously and take accountability.
- Strong analytical and problem solving skills with excellent attention to detail.
- Dynamic team player who is comfortable working in a small, but rapidly evolving environment.

A passion for making a difference in their profession and the environment.
About Business UnitThe Technology Expert Labs Global Delivery Center (GDC) in Markham Canada, is a brand-new Team focused enabling IBM’s Clients in the Americas region. We are a young and diversified Team of professionals, focused on generating an impact, by leveraging best practices, industry knowledge and shared experience.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical de

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