Associate Delivery Consultant

5 months ago

Markham, Canada IBM Full time

Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class

services for our clients. As the ultimate expert in IBM products, you'll bring together all the

necessary technology and services to help customers solve their most challenging problems.

Working in IBM Technology Expert Labs means accelerating the time to value confidently and

ensuring speed and insight while our clients focus on what they do best running and growing their

business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact,

while advancing your career. Our culture is collaborative and experiential. As part of a team, you will

be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you

Your Role and Responsibilities

ensure world-class delivery using consultative skills such as problem-solving issue
- /

hypothesis-based methodologies, communication, and service orientation skills. As a member of

IBM Technology Expert Labs, you will be client-focused, courageous, pragmatic, and technical to

optimize and trailblaze new solutions that address real business challenges.

To help achieve this win-win outcome, a 'day-in-the-life' of this role may include, but not be

limited to
- Developing Solutions to Reach True Business Value: Understanding clients' main challenges

and developing solutions that help them reach true business value by working through the

phases of design, development integration, implementation, migration and product support

with a sense of urgency.
- Agile Planning and Execution: Creating and executing agile plans where you are responsible

for installing and provisioning assets, testing, migrating to production, and day-two

operations.
- Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation,

curiosity, and initiative in addition to navigating data and people to find answers and present

solutions.
- Collaboration and Communication: Strong collaboration and communication skills as you

work across the client, partner, and IBM team.

Required Technical and Professional Expertise
- Basic level of knowledge in Security Intelligence/ Security Information and Event

Management (SIEM)
- Basic knowledge of SIEM products
- Familiar of SOC governance and SOC processes
- Knowledge of SOC Ticketing Workflows
- Demonstrating some knowledge about compliance issues and industry standards

frameworks (eg, ISO 27001/2)
- Working understanding of technology used to monitor logs
- An entry level knowledge of processes involved in prioritization, escalation, and

management of security incidents.

Preferred Technical and Professional Expertise

Preferred Technical and Professional Experience

An understanding of security technologies such as; firewalls, intrusion detection, content

filtering, anti-virus, mobile security, data loss prevention, bot-net detection, and other such

technologies in the security industry.
- Consulting on security incident handling and management programs
- Experience in management of a security operation center
- Experience implementing SIEM technology and advise on best practices.
- Basic knowledge of existing cloud platforms

The junior consultant, working under general supervision will develop competency to

become internal advisor to other IBM consultants and client teams. The consultant will

support implementation the IBM Security software at customers with as biggest focus to

make the customers successful with IBM Software.

As a junior consultant you will support identifying gaps in the current environment and

recommend best practices or solutions to reduce client risk and increase their ability to deal

with emerging threats and risks to the organization.

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and ex

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