Central Region

2 weeks ago

North York, Canada Direct Travel Full time

**Central Region - Corporate**
**Travel Advisor**
**- Remote**

**Position Overview**

As a key member of the Corporate Travel Division, this Corporate Travel Counselor will support our Cleveland Ohio office with accounts in multiple time zones. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients.This role will work closely with all members of our Corporate Department and report to the Cleveland Operations Manager.This is a remote, work from home position.**Responsibilities**
- Fast paced call center supporting a multitude of clients.
- Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
- Strong working knowledge and understanding of international pricing rules and procedures
- Supports any documentation of international travel documents, Visa, passport. Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Uses available sources such as State Department websites, news agencies to stay informed of current international events
- Interacts with traveler or travel arranger and provides 1st level of contact for customer service and technical issues, including online booking tool, Concur and Deem.
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- Performs other duties as assigned

**Basic Qualifications**
- 10 years Corporate domestic and international experience
- Must demonstrate industry knowledge
- Ability to meet and exceed required performance standards
- Excellent customer service skills required
- Excellent verbal and written communication skills required
- Knowledge of Outlook skills and basic Microsoft platforms
- Must demonstrate thorough knowledge of airline ticketing rules and regulations.
- High proficiency using Airline GDS, Apollo/Smartpoint preferred.
- Proficient in producing lowest logical airfare within client’s policy.
- Strong international airfares and international ticketing, ticket exchange, proficiency and experience.
- Proficient in Internet searches and online booking processes.
- Ability to create domestic and international multi-segment, multi-destination itineraries
- Thorough working knowledge of Exchanging, reissue of tickets.
- Must be able to work flexible hours between 8am-7pm Eastern Time.
- Accurate and detail oriented
- Works well independently as well within a group.

**Preferred Qualifications**Must be able to lawfully work within the US and have unrestricted work authorization for US

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

**About Direct Travel**#zr

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