Clinic Manager

3 months ago

Winnipeg, Canada WELL Health Technologies Corp Full time

**Entity: WELL Health Manitoba Clinic**

**Position: Clinic Manager**

**Type: Full Time**

**Location: Manitoba**

**About the Company**:
WELL Health Manitoba Clinic is a private, multi-specialty medical clinic, founded in 1946. As one of Canada’s largest medical clinics, the facility comprises more than 30 physicians, mainly specialists. Manitoba Clinic offers a diverse range of professional medical programs and health care services. The Clinic is located adjacent to the Health Sciences Center in the west end of Winnipeg, at the southwest corner of Sherbrook Street and McDermot Avenue. WELL Health Manitoba Clinic is a part of WELL Health Technologies.

**Position Summary**:
Reporting to the Senior Vice President MBC Well Health, the Clinic Manager will lead and direct the routine functions of the Clinic operations, including hiring and interviewing staff, supporting onboarding, benefits, and scheduling leave, and enforcing company policies and practices. They will directly manage the Medical Office Assistant team for Manitoba Clinic and work interdepartmentally to support management across various areas of the clinic.

**What you will be doing**:
***:
**Management Team Development**:

- Directly respond to concerns of staff and address performance development of team
- Provide support in recruitment, scheduling, discipline, and compensation planning.
- Build and implement scheduling structures and policies to maximize team efficiency.
- Coordination of Projects Related to Clinic Operations
- Facilitate the coordination of best practice in clinical operations
- Maintain relationships with physicians in order to facilitate the needs of individual practices
- Coordinate physical relocation projects for physicians
- Management and coordination of annual Flu Clinics

**Management of Medical Office Assistant Team**:

- Develop and maintain roughly 50 person MOA team structure and training processes for 13 specialties in addition to basic MOA training
- Coordinate vacations, time off management for MOA team
- Respond to concerns regarding MOA management from physicians and patients
- Monthly meeting/presentation to team as a whole in addition to semi-daily check-ins with each team member and consistent communication and team maintenance

**Implementing Team strategies and initiatives to align with the overall business strategy**:

- Update and enforce policies and procedures
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- Develop and monitor overall WELL strategies, systems, tactics and procedures across the organization
- Nurture a positive working environment

**Bridging management and employee relations by addressing business needs, grievances or other issues**:

- Conduct and manage performance review process
- Develop learning and development programs
- Manage employee recognition programs
- Oversee employee accruals, and time away used i.e., overuse of sick time
- Manage staff and patient complaints

**Managing the recruitment and selection process**:

- Create and revise job descriptions
- Conduct interviews
- Meet with employees for onboarding

**Managing and processing payroll**:

- Enter new employee payroll information, keep track of entitlement date for vacation, sick and banked time
- Answering inquiries, clarifying, and resolve problems related to payroll, benefits, and staffing
- Other administrative duties as assigned

**You have**:

- Excellent leadership skills and presentation skills
- Knowledge of HR systems and databases
- Ability to architect strategy along with leadership skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- knowledge of labor law and HR best practices
- Emotional Intelligence - ability to be aware of others’ reactions and to use logic and reason to identify the strengths and weaknesses of alternative solutions and to bring others together
- Integrity - honest and ethical
- Leadership - requires a willingness to lead, take charge and offer opinions and direction
- Stress Tolerance - requires accepting criticism and dealing calmly and effectively with high-stress situations
- Initiative - requires a willingness to take on responsibilities and challenges
- Dependability - reliability, responsibility, dependability in fulfilling obligations

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuels our success - this is the WELL Way

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being

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