Customer Service Assistant

3 months ago


Thunder Bay, Canada DigiMarCon Caribbean Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. If you are passionate about helping others and possess strong sales skills, we would love to hear from you.

**Responsibilities**:

- Assist customers with inquiries, complaints, and product information in a timely manner.
- Utilize upselling techniques to promote products and services that meet customer needs.
- Maintain accurate records of customer interactions through data entry and CRM systems.
- Analyze customer feedback to identify trends and areas for improvement.
- Demonstrate excellent phone etiquette while handling high volumes of calls.
- Collaborate with team members to resolve complex issues and enhance the overall customer experience.
- Stay informed about product updates and company policies to provide accurate information.

**Requirements**:

- Strong communication skills in English; proficiency in Spanish or other languages is a plus.
- Previous experience in customer service or sales is preferred.
- Ability to analyze information quickly and effectively to resolve customer issues.
- Proficient in data entry with attention to detail.
- A positive attitude and a willingness to learn in a fast-paced environment.
- Strong interpersonal skills with the ability to build rapport with customers.

Join us as we strive to deliver exceptional service while fostering a supportive work environment

Pay: $20.80-$22.40 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person



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