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Customer Service Representative

3 weeks ago

Thunder Bay, Canada Enterprise Holdings Full time

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as part time.

**Opening available at the following branch location**:

- **727 MEMORIAL AVE., THUNDER BAY, ON P7B 3Z7**

**This is a part time position that pays $ 17.00 / hour**

We offer:

- Employee discount
- Retirement savings plan
- Training and development

**Schedule A**:
Friday: 12:00pm - 5:30pm

Saturday: 08:30am - 12:30pm

Sunday: 12:00pm - 4:00pm

Monday: 07:30am - 4:00pm

**Schedule B**:
Tuesday: 12:00pm - 5:30pm

Wednesday: 12:00pm - 5:30pm

Thursday: 12:00pm - 5:30pm

Friday: 12:00pm - 5:30pm

**Responsibilities**:
- Take incoming calls
- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone- Meet and greet customers in a friendly and timely manner- Provide directions and general assistance- Assist to assess condition of rental upon return- Process returns, check-ins and exit kiosk transactions- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed- Understand and communicate rental terms and conditions, vehicle features and other services- May sell optional protection products, upgrades, fuel options and other additional equipment- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance- Clean vehicle interior and exterior by hand or by operating washing equipment when needed- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing- Perform miscellaneous and backup duties job-related duties as assigned
- Equal Opportunity Employer/Disability/Veterans_

**Qualifications**:

- Must be at least 18 years of age.
- High school diploma or above required; some college preferred
- Must have at least 1 year prior customer service, retail, or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule(s):
**Schedule A**:
Friday: 12:00pm - 5:30pm

Saturday: 08:30am - 12:30pm

Sunday: 12:00pm - 4:00pm

Monday: 07:30am - 4:00pm

**Schedule B**:
Tuesday: 12:00pm - 5:30pm

Wednesday: 12:00pm - 5:30pm

Thursday: 12:00pm - 5:30pm

Friday: 12:00pm - 5:30pm