Customer Service Agent

7 months ago


Thunder Bay, Canada Thunder Airlines Full time

**Responsibilities**:
Monitor flights/training/rest/travel/ reserve of all crew

React to irregular operations

Provide charter quotations to customers

Any other related duties as assigned

**Skills**:
Previous Airline Operations or Airport work

Excellent computer skills

Able to work in a team environment, as well as unsupervised

Strong attention to detail is a must

Strong problem solving and resolution skills

Excellent organizational, prioritizing and communication skills

**Working Conditions**:
Ability to work irregular hours or shift work that may include, overnights, evenings and weekends, and holidays with a schedule that varies.

Joining our team as a Customer Service Agent offers the opportunity to work in a dynamic environment where your skills will be valued and developed. If you are passionate about aviation and providing top-notch customer service please submit your resume and cover letter to:
Jody Quesnel, Thunder Airlines, 310 Hector Dougal Way, Thunder Bay ON, P7E 6M6

**Job Types**: Full-time, Part-time

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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