Customer Service Representative

3 weeks ago


Thunder Bay, Canada Lakehead Motors Limited Full time

They must be able to greet customers in a timely fashion, schedule future appointments, and act as a contact between customers and our service technicians.
- Use Active listening to customer concerns and relay that information.
- Review all maintenance with the customer for their visit.
- Create and provide accurate estimates.
- Follow company policies on vehicle care and operation when dealing with a customer’s vehicle.
- Notify customers when vehicles are ready for pick up to finalize their work order.
- Review and explain repairs and associated costs with customers during check out.
- Keep Service Manager informed of any potential problems and focus on maintaining Customer Satisfaction Index (CSI) scores by dealership standards.
- Assist with the flow of customers at the desk, phone calls coming in, outreach to upcoming appointments and monitoring the flow of these interactions on the desk.

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Thunder Bay, ON P7B 4A1: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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