Customer Service and Inside Sales Specialist

6 months ago


Markham, Canada Centaur Floor Machines Ltd. Full time

**Company Overview**:
Centaur Floor Machines is a leading manufacturer of commercial wet/dry canister vacuums and floor cleaning machines, dedicated to providing professional cleaners with innovative, high-performance equipment that boosts productivity, efficiency, and profitability. We are committed to delivering exceptional customer experiences and support, ensuring the satisfaction and success of our customers.

**Job Summary**:
**Key Responsibilities**:
2. Identify sales opportunities through proactive outreach, and prepare quotes.

3. Present, promote, and sell products to existing and prospective customers, tailoring solutions to their specific needs.

4. Maintain a deep understanding of Centaur Floor Machines products and the commercial cleaning industry to provide expert advice and recommendations.

5. Resolve customer concerns and issues, ensuring a positive experience and fostering long-term relationships.

6. Collaborate with colleagues to ensure seamless customer support and efficient sales processes.

7. Track sales and customer interactions using CRM software, and provide regular reports on sales performance and customer feedback.

8. Process orders and payments.

**Qualifications**:
1. 2+ years of experience in customer service and inside sales roles, preferably in the commercial cleaning industry or related field.

2. Strong understanding of the sales process and customer relationship management.

3. Proficiency in using CRM software and other sales and communication tools.

4. Excellent communication, interpersonal, and active listening skills.

5. Ability to build rapport with customers and handle difficult situations professionally and empathetically.

6. Strong problem-solving and negotiation skills.

7. Highly organized, with the ability to multitask and prioritize tasks efficiently.

8. Self-motivated, goal-oriented, and committed to continuous learning and improvement.

**How to Apply**:
We look forward to learning more about you and your qualifications

**Job Types**: Full-time, Part-time

**Salary**: From $20.00 per hour

**Benefits**:

- Casual dress
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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