Bilingual Mentoring Associate

5 days ago

Toronto, Canada Futurpreneur Canada Full time

La version en anglais suit_

**À propos de Futurpreneur Canada**

Futurpreneur Canada alimente les passions entrepreneuriales des jeunes Canadiennes et Canadiens depuis 1996. Nous sommes le seul organisme national sans but lucratif à fournir du financement, du mentorat et des ressources aux jeunes de 18 à 39 ans qui aspirent à devenir entrepreneur.e.s. Dans toutes les provinces et tous les territoires, plus de 16 500 jeunes entrepreneur.e.s ont réussi à lancer leur entreprise avec l’aide de Futurpreneur Canada. Leurs petites entreprises contribuent à la prospérité économique inclusive de toutes les collectivités canadiennes, d’un océan à l’autre du pays.

Futurpreneur est un membre fondateur de l’Alliance des jeunes entrepreneurs du G20, le membre canadien de Youth Business International et l'hôte canadien de la Semaine mondiale de l'entrepreneuriat.

**Notre but** (notre raison d’être) : favoriser la prospérité de toutes les Canadiennes et de tous les Canadiens en encourageant la réussite des jeunes entreprises.

**Notre mission** (ce que nous faisons chaque jour pour atteindre notre objectif) : fournir du financement de démarrage, du mentorat et d’autres ressources pour aider différents entrepreneur.e.s de 18 à 39 ans à lancer des entreprises prospères qui contribuent au développement économique durable de leurs communautés et du Canada.

**Nos valeurs **(notre manière de travailler, nos principes fondamentaux et nos engagements) : nous sommes motivés par notre mission et travaillons dans un esprit de collégialité et de collaboration, de diversité et d’inclusion, de responsabilité et de transparence.

**L’opportunité**:
À Futurpreneur, le mentorat est au cœur de notre action, puisque nous mettons en relation chaque jeune entrepreneur.e que nous finançons, avec un.e expert.e en affaires issu.e d'un réseau de 2 500 mentor.e.s bénévoles. L'apprentissage auprès d'un.e mentor.e est la clé du succès du lancement d'une entreprise.

Sous la responsabilité de la cheffe de l'équipe de mentorat, l'**associé.e de mentorat bilingue** sera chargé.e de recruter des mentor.e.s bénévoles afin de développer la communauté de mentor.e.s, de s’engager auprès des mentor.e.s afin d'identifier le jumelage le plus approprié pour chaque entrepreneur.e demandant le soutien de Futurpreneur et de maintenir à jour notre base de données de mentor.e.s et d'entrepreneur.e.s.

Vous collaborerez également étroitement au quotidien et avec différentes équipes, en utilisant des outils de communication et des informations claires, pour offrir la meilleure expérience aux mentor.e.s et aux client.e.s dans le cadre de notre programme de mentorat phare.

Il s'agit d'un poste permanent à temps plein, qui peut être basé à Toronto, ON, Ottawa, ON, Montréal, QC ou Vancouver, BC. Le ou la titulaire du poste travaillera selon notre modèle de travail hybride (minimum de 2 jours au bureau).

**Ce que vous ferez**:

- Utiliser le système de gestion de la relation client (Microsoft Dynamics CRM) pour intégrer les nouveaux et nouvelles mentor.e.s au programme de mentorat, identifier les mentor.e.s approprié.e.s et disponibles pour les entrepreneur.e.s et créer des relations de mentorat. Le jumelage des mentor.e.s sera basé sur les besoins en mentorat fournis par chaque entrepreneur.e dans sa demande
- S’assurer que les nouveaux et nouvelles mentor.e.s ont une bonne expérience d’accueil. Cela inclut des filtrages sur les médias sociaux, l’appel aux mentor.e.s pour les qualifier et les accueillir dans le programme de mentorat, des suivis pour aider les mentor.e.s avec leur inscription et leur profil en ligne, la mise à jour des profils/statuts des mentor.e.s dans notre système CRM pour documenter toutes les informations et interactions pertinentes
- Travailler en étroite collaboration avec les responsables des relations avec la clientèle pour s'assurer qu'un.e mentor.e a été identifié.e pour les entrepreneur.e.s dans les délais de l’accord de niveau de service (SLA) de l’équipe de mentorat
- Assurer une communication claire et continue avec les différentes équipes pour une expérience client optimale en utilisant plusieurs outils tels que Slack, Trello, Outlook et TEAMS
- Contribuer au profil des histoires de réussite des entrepreneur.e.s et des mentor.e.s en les signalant au besoin
- S’assurer que les entrepreneur.e.s et les mentor.e.s bénéficient de la relation, conformément aux directives et aux attentes du mentorat de Futurpreneur et effectuer des suivis au besoin, en collaboration avec l'équipe de l'expérience client et du mentorat (CMX)

**Ce que vous apportez**:

- L'expérience pertinente peut comprendre une formation axée sur l'administration des affaires ou un domaine similaire ou une expérience professionnelle pratique équivalente
- 2 à 3 ans d'expérience dans le domaine du soutien à la clientèle, des relations avec la client

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