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Executive Rooms Operations Director
1 month ago
Marriott International is a leading hospitality company that offers unique experiences to its guests. Our commitment to excellence and customer satisfaction drives our business forward.
Salary RangeThe estimated annual salary for this position is between $53,000 and $67,000.
Job DescriptionLeading Room Operations TeamThe Executive Rooms Operations Director plays a crucial role in managing the day-to-day operations of the rooms department, ensuring seamless execution and exceptional guest experience. Key responsibilities include:
- Verifying that goals are being translated to the team as they relate to guest tracking and productivity.
- Creating a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Understanding employee and guest satisfaction results and developing game plans to attack need areas and expand on strengths.
The Executive Rooms Operations Director assists in managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Responsibilities include:
- Assisting in managing the execution of all operations in the rooms area departments.
- Following property-specific second effort and recovery plan.
- Publishing all guest satisfaction results in a timely fashion.
The Executive Rooms Operations Director is responsible for conducting human resources activities, including:
- Interviewing and assisting in making hiring decisions.
- Soliciting employee feedback and reviewing employee satisfaction results to identify and address employee problems or concerns.
To be successful in this role, you should have:
- A high school diploma or GED; 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
- A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
