Room Operations Team Lead

5 days ago


Waterloo, Ontario, Canada Marriott International Full time
Job Summary

We are seeking an experienced Room Operations Manager to join our team at Marriott International. In this role, you will be responsible for managing the execution of all operations in the rooms area departments and ensuring seamless guest experiences.

Key Responsibilities:
  • Leading Room Operations Team: Verify that goals are being translated to the team as they relate to guest tracking and productivity. Create a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
  • Managing Property Rooms Operations Function(s): Assist in managing the execution of all operations in the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping). Follow property-specific second effort and recovery plan. Publish all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards, and guest letters.
  • Managing and Monitoring Activities that Affect the Guest Experience: Understand the brand's service culture. Provide excellent customer service by being readily available/approachable for all guests. Strive to continually improve guest and employee satisfaction. Take proactive approaches when dealing with guest concerns.
Requirements:
  • Education and Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
  • Core Competencies: Leadership, Communication, Problem-Solving, Time Management, Budgeting.
What We Offer:
  • A competitive salary range of $53,000 to $67,000 annually.
  • An equal opportunity employer committed to diversity and inclusion.
  • A comprehensive benefits package.


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