Customer Service

6 months ago


St Marys, Canada Canadian Farm Supply Full time

Responsibilities:

- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order status
- Enter customer data and update account information accurately in the system
- Identify opportunities for upselling and cross-selling products to customers
- Analyze customer needs and recommend appropriate solutions
- Handle customer complaints and ensure customer satisfaction
- Collaborate with other departments to resolve customer issues effectively

**Skills**:

- Excellent phone etiquette and communication skills
- Agricultural background and / ag parts knowledge beneficial
- Strong data entry skills with attention to detail
- Sales experience or ability to upsell products
- Ability to analyze customer needs and provide appropriate solutions
- Prioritize tasks and manage time effectively in a fast-paced environment
- Patience, empathy, and a positive attitude towards customers

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Saint Marys, ON N4X 1C6 (required)

Ability to Relocate:

- Saint Marys, ON N4X 1C6: Relocate before starting work (required)

Work Location: In person



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